Spinight Casino - Pelaajan kotiutus viivästyy ja tili on lukittu.

Since 28.11.2024 i have been trying to make a withdrawal from spinight.com.

First it was put on hold so i could verify my account.

First i sent them my ID, adress, bank account information and creditcard information. Then i was told to send them a transcript of my account from august 2024 and 6month ahead. I did. Then i was told to send them my account transcript from november 3 times. Then i had to write them an explanation to what (deposits to my account) mifinity malta was.

I told them that i dont own an mifinity account, but that withdrawals from alot of bettingsites pops up in my revolut account as payouts from mifinity malta limited. Casino clones that are the same as spinight have all used them, so i dont understand how they dont accept my answer.

I then made an account on mifinity (in march 2025) and asked if there was a reccord of transactions from me. And they told me, NO.

I have contacted spinight.com on livechat on these dates (i have the transcript)

10.12.2024

07.01.2025

14.01.2025

14.01.2025

17.01.2025

21.01.2025

30.01.2025

04.02.2025

14.02.2025

18.02.2025

05.03.2025

11.05.2025

14.05.2025

14.05.2025

25.06.2025

And by mail

03.01.2025

14.01.2025

30.01.2025

04.02.2025

18.02.2025

10.03.2025

17.03.2025

25.06.2025

I am always told the same thing (on livechat). You will be contacted with an asnwer by mail. This has happened 4 times. Out of these 4 times i have sent in what they ask of my, but i have never got a reply. No answer to why something has been rejected or accepted.

When i now try and verify my account (it says i have to) trough spinight.com there is no information of what they need from me. I have tried to get an answer from livechat, but still nothing.

Also when trying to make a withdrawal now, it says that i have to play trough my initial deposit to be able to make a withdrawal. My deposits is 660euro. I have played trough 2150euro.

I dont know what more i can do. They are just not answering me, and my money is locked in my account. Please help me Casinoguru.

Dear HildeMarie,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinight Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Do I understand correctly that the issue seems to be related to the source of funds verification?
• Kindly share with me your communication with casino support from January and from June 2025 for review. Send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear HildeMarie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for replying.

1. I only made bets on sports. pre market.
2. I did not activate a bonus.
3. I think so, but they have not given me any reply to why i have to deliver the same thing over and over. And will add my written explanation that i gave spinight to where my deposit (My limited Malta) in my revolut came from. I will forward all communication to the mail.

Thanks again

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear HildeMarie,

I truly appreciate you sharing your experiences with the Casino Guru team. We will now proceed to reach out to the casino.

Hello,

Thank you for bringing this to our attention.

We can confirm that this has been internally escalated.

When there is an update, we will post it here.

Kind Regards,

SpiNight Team

Dear Spinight Casino team,

Thank you for your cooperation. I am extending the timer by 7 days, please let me know if you need more time.

Hello Jozef,

We have supplied further information regarding this case via email.

Kind Regards,

SpiNight Team

Dear HildeMarie,

I was just informed by the casino team that the funds should already be processed. Could you please confirm?

Dear HildeMarie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jozef
Casino.Guru