SpinCity Casino - Pelaajan voitot luokitellaan virheellisesti bonusrahaksi.

Hello, I recently registered at this casino and deposited €50 using Skrill. I received a 200% bonus, bringing my balance to €150. I played some slots and my balance dropped to €110. After that, I had a winning streak and some good wins, so now I have €900 in my account. However, the €900 seems to be showing up as bonus money. I only had €10 left from my deposit when I made these wins! This means all my money should be real money, not bonus money! As I said, my balance was €110, meaning I had €10 left from my deposit when I made these wins. Furthermore, it's been showing everything as bonus money from the very beginning! Please help me!

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Dear Christoph90,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how much is the wagering requirement for the bonus? Have you finished the bonus wagering?
• Could you please attach a link to the bonus? Alternatively, you can post a screenshot of the bonus rules as well.
• Have you played with bonuses in this casino before?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Christoph90,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila