SpinBetter Casino - Pelaajan kotiutuspyyntöön kohdistuu kohtuuttomia rajoituksia.

I would like to file a complaint regarding the withdrawal process at this casino.

I have deposited around €800 in total, and now I want to withdraw my balance of €700. However, I was informed by live support that withdrawals via bank transfer are currently unavailable due to technical work, and that I can only withdraw through cryptocurrency.

According to the rules on the platform, withdrawals can only be made using the same payment method as deposits, and if different methods are used, withdrawals must be proportional to the deposited amounts. This means that in order to withdraw my balance via cryptocurrency, I would first need to deposit a large amount in crypto, which is unreasonable and unfair.

I would also like to mention that I do not have a crypto account and I have never used one. I deposited my funds through the banking system in good faith, and I expect to be able to withdraw them the same way.

Please review this case and help me resolve the situation as soon as possible.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with SpinBetter Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before using a bank transfer?
• Did the casino inform you how much time the technical work may take? 
• Why have you concluded that the large amount needed to be made via crypto? Usually, a minimum deposit is required to verify a payment method.
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mariusstefan089743,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia