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Hello. On March 18, I requested a withdrawal of 300 euros via rapid transfer. Three days later, they canceled the withdrawal request. I messaged them, and they said there was a provider error, so I tried again. A couple of hours later, it was canceled again. Then I tried using Skrill, and three days passed, and it was canceled again. They wrote, "Contact your provider." I don't understand why all providers have canceled my withdrawal. I deposited via MasterCard and rapid transfer. Now I don't know how to withdraw the funds. Maybe you can help me?

Здравствуйте.18.03 я сделал запрос на вывод средств через rapid transfer на сумму 300 евро, через три дня они сами отменили запрос на вывод средств.Я начал писать им они сказали что ошибка у провайдера попробуите снова я это сделал и через пару часов опять отмена.Потом я попробова через Skrill прошло три дня и опять отмена.Они пишут обратитесь к вашему провайдеру я не понимаю что все провайдера отменили мой вывод.Я вносил депозит через MasterCard и через rapid transfer.И сейчас я не знаю как мне вывести средства? Может вы мне поможете?

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Dear Mixa1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing funds from the casino.

To better understand the situation and assist you in resolving the issue, could you please provide more details by answering the following questions:

• Can you confirm if you have verified your account with the casino?
• Have you received any error messages from the payment providers regarding the transactions?
• Have you attempted to withdraw using any other payment methods apart from those mentioned?

Thank you in advance for your reply.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Petra