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Hello, on May 6th, I withdrew PLN 4,900 in three payments. To this day, I've been getting the same responses in the chat: that they're trying to process it as quickly as possible, and I'm still waiting for my payment, which has been in the same place since the beginning.

Hello, on May 6th, I withdrew PLN 4,900 in three payments. To this day, I've been getting the same responses in the chat: that they're trying to process it as quickly as possible, and I'm still waiting for my payment, which has been in the same place since the beginning.

Witam, 6 maja wypłaciłem 4900zl w 3 wypłatach. Do dzisiejszego dnia na chacie dostaje te same odpowiedzi, że starają sie zrobić to jak najszybciej i dalej wyczekuję wyplaty, która od początku stoi w tym samym miejscu.

Hello, on May 6th, I withdrew PLN 4,900 in three payments. To this day, I've been getting the same responses in the chat: that they're trying to process it as quickly as possible, and I'm still waiting for my payment, which has been in the same place since the beginning.

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Dear Rybaqq,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Rybaqq,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas