Spinaro Casino - Pelaajaa uhkaa viivästynyt kotiuttaminen.

I've now been waiting for what they said "72 business hours". I also struggled to verify my account for almost two days, so it's now been a solid week since I made my withdrawal. On Wednesday morning they finally approved my account verification, but I still haven't received the money because they say there's "exceptional traffic" there (as I'm sure always is). After reading the reviews, it became clear that this casino is not very reliable.

Olen nyt odottanut heidän sanomansa "72 business hours". Lisäksi tappelin tilini varmentamisesta lähes kaksi päivää, joten nyt on mennyt konkreettinen viikko siitä kun tein kotiutukseni. Keskiviikko aamuna lopulta hyväksyivät tilini vahvistuksen, mutta edelleenkään ei rahoja kuulu koska kuulemma "poikkeuksellista ruuhkaa" siellä käsittelyssä (niin kuin varmasti aina). Arvosteluja luettuani kävi ilmi ettei tämä casino ole kovinkaan luotettava.

Dear Jibboni,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear Jibboni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.