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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinarium Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Are your payout requests still pending on your account?
• Is your player's account verified? Were you asked to submit any documents to verify your identity and account?
• Could you please share with me your communication with the casino regarding the delay in your payouts? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear cesarcarmona,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.