Spinanga Casino - Pelaajan kotiutus on viivästynyt.

I requested a withdrawal of 130 euros on 4/7/2025, so far have not received it. The customer service tells me I would be receiving it soon. I have not been asked to do any KYC yet.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation, please provide the following details:

• Can you confirm the method of withdrawal you chose when making your request? Have you selected the same payment method for your withdrawal as you used for depositing?
• Have you received any communication from the casino about your withdrawal request since you submitted it?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi, here are my answers:

1. I chose to withdraw in crypto, USDT (TRC network). It is the same method i used to deposit.
2. No
3. Without
4. Yes, couple of times.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear hlubl,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika