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Unbelievable. Starting tomorrow, I'll be waiting a full three weeks for my withdrawal request to be processed. Support just keeps fobbling me off with the claim that the processing is in the final stages. Well, since they've been saying that for two weeks, that seems extremely unlikely. The site is Spinanga.

Unglaublich. Ab morgen warte ich geschlagene 3 Wochen auf die Bearbeitung meines Auszahlungsantrags. Vom Support wird man immer nur vertröstet mit der Behauptung, die Bearbeitung befände sich im Endstadium. Naja, da sie das schon seit 2 Wochen behaupten erscheint das äußerst unwahrscheinlich. Seite ist Spinanga.

Dear TobiWan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hi,

I've successfully withdrawn several times. It's been taking a long time on this site for 2-3 months, but 3 weeks is definitely a record.

Regarding verification, the site has been giving me the following feedback since I signed up about two years ago: "It looks like your account doesn't need to be verified. ..." So far, there have never been any problems with this.

Winnings were purely prediction bets without bonuses. They were single bets on football (Bundesliga).

Best regards

Tobi

Hi,

ich habe schon öfters erfolgreich abgehoben. Seit 2-3 Monaten dauert es auf dieser Seite schon sehr lang, aber 3 Wochen sind wirklich ein Rekord.

Zum Thema Verifizierung zeigt mir die Seite seit meiner Anmeldung vor ca. 2 Jahren folgende Rückmeldung: "Es sieht so aus, als ob dein Konto nicht verifiziert werden muss. ..." Bisher gab es hier auch noch nie Probleme.

Gewinne waren reine Tippwetten ohne Boni. Es waren Einzelwetten auf Fußball (Bundesliga).

Liebe Grüße

Tobi

Thank you for your response. Before we proceed with the investigation, please forward me all the communication between you and the casino customer support regarding the delay in the processing of your withdrawal request at veronika.f@casino.guru. Alternatively, you may post screenshots directly here to the thread.

Hello, thank you very much for your reply. I finally received my payout last Saturday after 3.5 weeks. My case no longer needs to be processed. It would be great if you could warn other users of this website that it can sometimes take up to a month for the money to be transferred.

Thank you very much and all the best

Tobi

Hallo, vielen dank für die Antwort. Ich habe nun letzten Samstag nach 3 1/2 Wochen endlich meine Auszahlung bekommen. Mein Fall muss daher nicht mehr bearbeitet werden. Es wäre super, wenn Sie andere Nutzer bei dieser Website warnen würden, damit sie wissen, dass es auch mal einen Monat dauern kann, bis das Geld überwiesen wird.

Vielen dank und alles Gute

Tobi

Dear TobiWan,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru