Spinanga Casino - Pelaaja ei ole saanut palkintoaan.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you’re experiencing. To better understand your situation, may I kindly ask you a few clarifying questions?

• When exactly did you complete your spear collection?
• Did you contact customer support after noticing that the reward had not been credited to your account?
• Have all your previous rewards been credited instantly, or have there been any delays in the past?
• Have you already tried clearing your cookies and cache, deleting your browser history, and logging into your casino account from a different device or browser to see if the problem persists?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

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If anything seems suspicious, please contact us directly. Stay safe.

Collection collected on September 11, 2025. Customer service informed, and for several days they've been saying the matter is being reviewed. Previous bonuses were fine. A different web browser was tried.

Please forward me all the communication between you and the casino customer support regarding the problem with crediting your reward at veronika.f@casino.guru. Thank you for your cooperation.

Dear tomekziomekn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.