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Hello, I have been waiting for my payout for 15 days now. After 12 days, they requested my documents for verification. I have spent another 3 days waiting for a confirmation. But nobody seems able to help me.

Hallo ich warte seit nunmehr 15 Tagen auf meine Auszahlung. Nach 12 Tagen wurden meine Dokumente für die Verifizierung angefordert. Ich warte jetzt schon wieder 3 Tage auf eine Bestätigung. Aber niemand kann mir helfen.

Hello webse1984,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

So my account is not yet completely verified. I've been waiting 3 days for an answer as to whether the documents are in order. I took advantage of the welcome bonus and finished my venture. Today I talked to customer support and he said I should wait. Live support can't do anything. Greetings Kurt

Also mein Konto ist noch nicht komplett verifiziert. Ich warte schon 3 Tage auf Antwort ob die Dokumente in Ordnung sind. Ich habe den willkommensbonus genutzt und fertig gewagert. Heute hab ich mit dem kundensupport geredet und er meinte ich soll warten. Der livesupport kann nichts machen. Gruss kurt

Hello webse1984,

As verification take up to 14 days, I would recommend to wait a little more for the casino to process it. Please let us know in case of any updates.

Does that mean I should wait another 8 days? The transaction history will not be approved without any information. Proof of address and proof of identity have been approved. I also don't get any emails saying something is wrong with my documents. I have sent so many documents to the casino for the transaction history. I do not know how to continue. If I knew exactly what was required of me, it would be ok then I could act accordingly. But without an answer as to what's wrong, I can't react

Das heisst ich soll nochmal 8 Tage warten? Es wird ohne jegliche Information der transaktionsverlauf nicht genehmigt. Adressnachweis und Identitätsnachweiss wurden genehmigt. Ich bekomm auch keine e Mail was an meinen Dokumenten nicht stimmt. Ich habe soviel Dokumente dem Casino geschickt für den Transaktionsverlauf. Ich weiss nicht mehr weiter. Wenn ich wüsste was genau von mir verlangt wird, wäre es schon ok dann kann ich auch danach handeln. Aber ohne Antwort was falsch sein soll kann ich nicht reagieren

Hello webse1984,

If it will take longer than 14 days, we can try to intervene. Until then, I can only recommend to wait.

Received my first payment today

Hab heute meine erst auszahlung erhalten

Can be closed the payments have arrived

Kann geschlossen werden die Auszahlungen sind sngekommen

Dear webse1984,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru