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Good afternoon, I made a deposit and I was fortunate to earn some money, I requested a total withdrawal from my bank on January 7, 2022 and as of March 3, 2022 they have not made a withdrawal, in this period of time they have asked me for documentation, information and other documents, at first they told me that in the current week my withdrawal was left after a month now they tell me that they have problems making withdrawals to Mexico, they only tell me lies and excuses I am sure that These thieves already scammed me and I don't know what to do anymore.

Buenas tardes hice un depósito y tuve la fortuna de ganar algo de dinero , pedí en retiro del total de mi banca el día 7 de enero de 2022 y ala fecha del 3 de marzo de 2022 no me han realizado el retiro, en este lapso de tiempo me han pedido documentación , información y demás documentos, de primero me decían que en la semana en curso quedaba mi retiro después de un mes ahora me dicen que tienen problemas para realizar los retiros a méxico , solo me dicen mentiras y excusa estoy seguro que ya me estafaron estos ladrones y ya no se que hacer.

Dear Miguel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello, thank you for your help, it is the first withdrawal that I request in the casino, in a chat that I had with the customer service they told me that from February 3 to complete the required requirements.

I just don't have a copy of the chats I've had with them.

Thanks

Hola gracias por su ayuda , es el primer retiro que solicito en el casino, en un chat que tuve con los de atención a clientes me dijeron que desde el 3 de febrero a complete los requisitos requeridos .

Solo que no tengo copia de los chat que he tenido con ellos .

Gracias

Thank you for your reply, Miguel. Could you please clarify what payment method to withdraw your winnings have you opted for?

Also, what is the current status of your withdrawal request, please? Is it marked as pending or processed?

Good day, I made the withdrawal by bank transfer and the withdrawal status only shows the menu to reverse withdrawal.

Buen día, realicé el retiro por medio de trasferencia bancaria y él estatus del retiro solo me aparece el menú de revertir retiro.

Thank you very much Miguel for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Miguel,

I looked at your complaint and will do my best to help you. I would like to invite Spin247 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello

Today I received my withdrawal from the casino, I thank you for your support but the problem has been solved.

Thanks

Hola

El día de hoy recibí mi retiro del casino, les agradezco su apoyo pero ya se me resolvió el problema.

Gracias

Dear Miguel,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru