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Then, after a payment via pix, I tried to request another payment via pix, which I had already deposited using the same method, and the bar where you type in your CPF to proceed with the withdrawal is blocked, you can't type any characters, I contacted them, and they said ''Unfortunately, due to technical reasons, your withdrawal from PIX payment cannot be processed by our finance department.

We ask you to make a new withdrawal request using any alternative payment method available in the "Withdraw Funds" section of the cryptocurrency wallet.

As a reminder, withdrawals will be available after making a minimum deposit without wagering x3''

CLARELY forcing me to make a deposit for which the minimum withdrawal is 300 BRL!

Então apos um pagamento via pix, tentei solicitar outro pagamento via pix também ao qual eu já depositei com o mesmo método e simplesmente a barra aonde digita o CPF para prosseguir com o saque estar bloqueada, não dar pra digitar nenhum caractere, entrei em contato com eles, e informaram isso ''Unfortunately, due to technical reasons, your withdrawal from PIX payment cannot be processed by our finance department.

We ask you to make a new withdrawal request using any alternative payment method available in the "Withdraw Funds" section of the cryptocurrency wallet.

As a reminder, withdrawals will be available after making a minimum deposit without wagering x3''

CLARAMENTE me forçando a fazer um deposito ao qual o minimo saque é 300 BRL!

Dear leandrog532,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with SpellWin Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you successfully passed the verification process at this casino?
• Have you had any withdrawals with this casino?
• Have you been offered to use other payment method that crypto currency?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

you can finalize this complaint, it's not worth the hassle, for a low price I'm giving up thanks for your help as always!

pode finalizar essa reclamação, não vale a pena quebrar cabeça com isso, por um valor baixo estou desistindo obrigado pela ajuda como sempre!

(DISREGARD THE CANCELLATION REPLY)

i want to continue with the complaint!

Have you successfully passed the verification process at this casino? A: Yes, I have!

Have you made any withdrawals at this casino? A: Yes, I've already made a withdrawal via pix, that's exactly the option they block for no reason, interestingly it's open for deposits and not withdrawals!

Have you ever been offered a payment method other than cryptocurrency? A: the problem is with pix not cryptocurrencies, they want me to make another deposit to continue with the cryptocurrency request, but it doesn't make sense, because I won 150 BRL from a 30 BRL bonus where the maximum withdrawal is 150 BRL plus the minimum withdrawal via cryptocurrencies is 300 BRL!

(DESCONSIDERE A RESPOSTA DE CANCELAMENTO)

eu quero continuar com a reclamação!

Você passou com sucesso no processo de verificação neste cassino? R: sim eu já passei!

Você fez algum saque neste cassino? R: sim já efetuei um saque via pix, é exatamente a opção que eles bloqueram sem motivo algum, interessantemente estar aberto para depositos e não para saque!

Já lhe ofereceram outro método de pagamento além da criptomoeda? R: o problema é com pix não criptomoedas, eles querem que eu faça outro deposito para seguir com soliticação de cryptmoedas, mais não faz sentido, pois eu ganhei 150 BRL de um bonus de 30 BRL aonde o saque máximo é de 150 BRL mais o saque minimo via cryptmoedas é 300 BRL!

Dear leandrog532,

thank you for your messages and updates.

Please understand that casino may be experiencing some difficulties with this particular payment method and therefore ask you to withdraw your funds via different method.

• Have you been offered other options than crypto payments?
• Have you requested a temporary limit reduction from the casino to facilitate a withdrawal of your funds?

Looking forward to your reply.

Katarina

Dear leandrog532,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

the other withdrawal methods require a deposit, which I have already done

os outros métodos de retirada é nescessario depositar, algo que já fiz

Dear leandrog532,

thank you for your message. Please accept my apologies for the delayed response. I was on sick leave and unable to reply sooner.

Do I understand correctly that you have already made a deposit through the other payment method, please? If so, when was your last deposit using this channel, please?

Looking forward to your reply,

Katarina

friend, the problem with these sites is that they give rewards but don't fulfill the benefit, I won and deposited in pix, but when I request in pix it is simply blocked the withdrawal in pix, I no longer have the money in the account, I would like to close and if I win again I will open another complaint. but I really wanted this conversation to at least correct the casino

amiga, o problema desses sites é que eles dão recompensas mais não cumprem com o beneficio, eu ganhei e fiz deposito em pix, mais ao solicitar em pix simplesmente estar bloqueado o saque em pix, eu não tenho mais odinheiro na conta, gostaria de encerrar e se eu ganhar novamente eu abrirei outra reclamação. mais queria muito que essa conversa fosse pelo menos de correção ao casino

Dear leandrog532,

thank you for your message.

sadly, since you have lost your winning, I am afraid, there is not much we can do for you. The player is responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.

This complaint is now closed. Please do not hesitate to contact us should you encounter any further issues with online casinos in the future.

All the best,

Katarina