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Please help me

Withdrawals are not accepted or processed by Snatch Casino.

Emails are not answered.

I was able to successfully make a withdrawal via bank transfer, but afterwards the bank transfer option was removed during the withdrawal process, which had worked previously.

I would currently like to withdraw €2500.

I then tried to withdraw using my Jeton Wallet, but it is blocked.

Alleged problems with the provider.

A payment of €800 was initially approved via bank transfer on December 1, 2025, but then cancelled days later. The amount was not paid out.

I am verified and have not used any bonus.

Any type of payout will be blocked and not accepted on the website.

Please help me here

Bitte helfen Sie mir

Auszahlungen werden nicht von snatch cainso entgegen genommen und bearbeitet.

Auf Emails wird nicht reagiert.

Eine erfolgreiche Auszahlung per Banküberweisung konnte ich erfolgreich vornehmen, danach wurde bei Auszahlung die Banküberweisung entfernt, was zuvor funktioniert hat.

Aktuell möchte ich 2500€ Auszahlen

Nun habe ich jeton wallet für Auszahlung versucht, wird blockiert.

Angebliche Probleme mit dem Provider.

800€ wurden am 01.12.2025 erst per Banküberweisung genehmigt, dann Tage später doch storniert. Der Betrag wurde nicht ausgezahlt.

Ich bin verifiziert, habe keinen Bonus verwendet.

Jegliche Art von Auszahlung wird direkt blockiert und nicht entgegengenommen auf der Website.

Bitte helfen Sie mir hier

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Realist92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The casino offers bank transfer as a deposit method; therefore, withdrawals should also be via bank transfer, as both deposits and withdrawals should use the same payment method.

However, this option is no longer available for withdrawals, even though bank transfer was available until recently. It is no longer.

Alleged problems with the provider.

Recently, all withdrawals at Snatch Casino were rejected outright and could not be requested for withdrawal.

And this is despite the fact that a payout via bank transfer has worked in the past.

Das Casino bietet per Einzahlung Banküberweisung an, dementsprechend sollte auch die Auszahlung die Banküberweisung sein, da Einzahlung und Auszahlung die gleiche Bezahlmethode sein soll.

Allerdings steht diese Option nun nicht mehr zur Verfügung bei der Auszahlung, obwohl bis vor kurzem bei Auszahlung die Banküberweisung noch vorhanden war. Jetzt nicht mehr.

Angebliche Probleme mit dem Provider.

Zuletzt wurden sämtliche Auszahlungen im Snatch Casino direkt abgelehnt und konnten nicht zur Auszahlung beantragt werden.

Und das obwohl bereits eine Auszahlung mit Banküberweisung in der Vergangenheit funktioniert hat.

Dear Realist92 and Casino Guru,

Thank you for bringing player's concern to our attention. Several transaction attempts from the player were canceled on the side of the payment processor. At this moment we are discussing potential causes of this with them.

Unfortunately, the player has used their funds fully on December 4th during normal gameplay before we could come up with a solution to their issue.

Respectfully,

Snatch Casino Representative.

Snatch Casino is currently offering bank transfers again for withdrawals.

Aktuell bietet Snatch Casino bei Auszahlung wieder Banküberweisung an

Dear Realist92,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

There are currently payments that still need to be processed and approved.

I hope these will be processed and paid out promptly by Snatch Casino.

Aktuell gibt es Auszahlungen die noch bearbeitet und genehmigt werden müssen.

Ich hoffe diese werden zeitnahe bearbeitet und ausgezahlt von snatch Casino.

Currently, 3 payouts are awaiting review and are not being processed.

Perhaps Snatch Casino will address this soon.

Fortunately, the balance is currently at €11,000.

Hopefully, further payouts will be processed and released smoothly by Snatch Casino.

Aktuell warten 3 Auszahlungen auf Überprüfung, welche nicht bearbeitet werden.

Vielleicht kümmert sich snatch Casino zeitnahe darum.

Erfreulicherweise ist die Balance aktuell bei 11.000€.

Es ist zu hoffen, dass die weiteren Auszahlungen reibungslos von snatch Casino bearbeitet und freigegeben werden.

Unfortunately, there has been no change in the payouts so far.

Snatch Casino informed me that payouts would be made within 72 hours, but this is not being adhered to by Snatch Casino.

No response is still being given to the aforementioned email addresses:

finance-team@snatchcasino.com

Info@snatchcasino.com

support@snatchcasino.com

I am currently very worried about when I will receive my money.

Leider bisher keine Veränderung der Auszahlungen.

Auszahlung innerhalb 72 Stunden wie mir von Snatch Casino mitgeteilt wurde, wird sich auch nicht dran gehalten seitens SnatchCasino.

Auch wird unter genannten Email Adressen nachwievor keine Rückantwort gegeben:

finance-team@snatchcasino.com

Info@snatchcasino.com

support@snatchcasino.com

Aktuell habe ich große Sorgen, wann ich mein Geld erhalten werde

SnatchCasino recently made a successful payout.

But now SnatchCasino is cancelling new payouts again without giving a reason!

The provider is not the problem; Snatch doesn't process the withdrawal for several days, and then cancels the withdrawals after a few days!

SnatchCasino hat vor kurzem Geld erfolgreich ausgezahlt

Jetzt aber storniert SnatchCasino wieder ohne Grund von Angabe neue Auszahlungen!

Provider ist nicht das Problem, Snatch bearbeitet die Auszhalung erst einige Tage gar nicht, und storniert dann die Auszahlungen nach einigen Tagen!

Withdrawals have been requested again. You can approve and process them today. Thank you, SnatchCasino.

I will continue to report on whether payments are made.

Best regards

Auszahlungen sind erneut beantragt. Sie können diese gerne heut genehmigen und auszahlen. Danke SnatchCasino

Ich werde weiterhin berichten ob Auszahlungen ausgezahlt werden.

Mit freundlichen Grüßen

Hello Realist92,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Withdrawals have been working recently, which is great.

Since December 27th, there are again withdrawals pending approval; it would be great if SnatchCasino could approve and process them promptly.

Auszahlungen haben zuletzt funktioniert, das ist schön.

Seit dem 27.12 stehen erneut auszahlungen die noch genehmigt werden müssen, wäre schön wenn es SnatchCasino zeitnahe genehmigt und auszahlt

Dear Realist92, thank you for your response. Could you please confirm how much do you currently need to withdraw? Are there still issues with the withdrawals?

Thank you in advance for your reply.

Hello, there is still €9000 in my player account, and I would like to withdraw €8000.

I would like to leave €1000 in the player account.

The withdrawal limit is €500 per withdrawal at SnatchCasino, so unfortunately this will take some time.

SnatchCasino has already successfully paid out this week.

Hallo, es befinden sich noch 9000€ auf meinem Spielerkonto, hier möchte ich noch 8000€ auszahlen.

1000€ möchte ich auf dem Spielerkonto lassen.

Das Auszahlungslimit ist pro Auszahlung bei 500€ bei SnatchCasino, somit wird das leider noch dauern.

SnatchCasino hat diese Woche bereits erfolgreich ausgezahlt.

There are currently 3 pending payouts, plus €5500 in the player's account.

SnatchCasino has recently approved and processed withdrawals; I will gladly keep you updated.

Aktuell gibt es 3 anstehen Auszahlungen, zusätzlich 5500€ auf dem Spielerkonto.

Zuletzt hat SnatchCasino auszahlungen genehmigt und ausgezahlt, gerne halte ich sie weiterhin auf dem laufenden.

Dear Realist92,

It looks like the remaining withdrawals should be processed without any issues.

Would you agree to have this complaint marked as resolved?

Of course, if any further complications arise, you’re always welcome to contact us again—either to reopen this case or submit a new complaint.

Best regards,

Attila G.

I am currently still waiting for the same 3 payments; I will inform you once they have been made.

After that, I would say the case can be closed for now.

Can this be reopened if problems arise?

Aktuell warte ich nachwievor auf die gleichen 3 Auszahlungen, sollten diese getätigt sein, würde ich sie informieren.

Danach würde ich sagen, kann man den Fall erstmal schließen.

Bei Problemen kann man diesen wieder eröffnen?

Unfortunately, this is bad news.

After 3-4 days, SnatchCasino, after confirming today that everything would work, has cancelled all my withdrawals!

The payout method is now different for bank transfers, and I had to request new payouts.

Apparently, there are more problems with the provider.

Unfortunately, this is not reliable; please do not close the case!

I have not received any payments since January 1, 2026.

Leider negative Nachrichten.

Nach 3-4 Tagen hat heute SnatchCasino, nachdem heute erst noch heute bestätigt wurde alles wird funktionieren, hat SnatchCasino all meine Auszahlungen storniert!

Die Auszahlmethode sieht jetzt anders aus bei Banküberweisung, und ich musste neue Auszahlungen beantragen.

Angeblich erneut Probleme mit dem Provider.

Leider nicht zuverlässig, bitte Fall nicht schließen!

Habe keine Auszahlungen mehr erhalten seit 01.01.2026

Dear Realist92 and Casino Guru,

The information provided was correct and, unfortunately, there was an error in the banking system that affected the latest batch of withdrawals. However, we see that the player has made new requests, which were already processed. At the moment, no pending withdrawals remain and the player can create new ones if they wish.

Respectfully,

Snatch Casino Representative.

New payments have been requested.

I would appreciate a prompt payment and will gladly keep you updated.

Best regards

Neue Auszahlungen sind beantragt.

Würde mich über eine Zeitnahe Auszahlung freuen, gerne halte ich sie auf dem aktuellen Stand.

Viele Grüße

The error has been resolved; I can log in again.

Everything OK.

Payments are still being processed 🙂

Fehler hat sich erledigt, ich kann mich wieder einloggen.

Alles in Ordnung.

Auszahlungen stehen noch zur Bearbeitung 🙂

Dear Realist92 and Casino Guru,

At the moment, the player has decided to cancel their latest withdrawal requests to use the funds in gameplay. As such, no current pending requests remain and the remaining balance is below the minimum withdrawal amount.

We thank the player for cooperation during the withdrawal process.

Respectfully,

Snatch Casino Representative.

Dear Realist92, could you please confirm whether you still have any outstanding balance you would like to withdraw?

Alternatively, we will be forced to close this complaint.

Thank you in advance for your reply.

Dear Realist92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru

We’ve reopened this complaint at the request of Realist92. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Realist92, could you please update us on the status of your withdrawals?

Hello, the payouts are currently pending. I hope they will be processed successfully and promptly and not cancelled again.

I will report as soon as there is news.

Hallo, Auszahlungen sind nun wartend. Ich hoffe diese werde zeitnahe erfolgreich ausgezahlt und nicht wieder storniert.

Ich berichte sobald es Neuigkeiten gibt.

Dear Realist92 and Casino Guru,

We would like to note that the funds at withdrawal are not related to the concern at question since all funds were used at the time. The player has made new deposits and created withdrawal requests from those winnings less than 24 hours ago. As such, the initial complaint is not related to the funds currently on withdrawal.

The withdrawals are processed in accordance with the posted Snatch Terms and Conditions.

Respectfully,

Snatch Casino Representative.

Dear Realist92 and Casino Guru,

Unfortunately, the player has elected to cancel their withdrawals prior to completion of the standard processing timeframe. At the moment, there are no pending withdrawal requests remaining.

Respectfully,

Snatch Casino Representative.

Snatch Casino was right about that, but now the balance is at €12,000 and there are withdrawals pending.

Hoping for a timely resolution 🙂

Da hatte Snatch Casino recht, jetzt allerdings ist die Balance bei 12.000€ und es befinden sich auszahlungen zur auszahlung.

Hoffe auf eine Zeitnahe Abwicklung 🙂

Currently, there are 3 payouts that have been requested. Should these and further payouts be approved promptly, I will keep you updated here and report positively.

Aktuell gibt es 3 Auszahlungen die beantragt sind, sollten diese und weitere Auszahlungen zeitnahe genehmigt werden, werde ich sie hier auf dem laufenden halten und positiv davon berichten.

There are still 3 payouts pending, some of which have been waiting for 3 days.

Hope Snatch Casino removes this quickly 🙂

Nachwievor gibt es 3 Auszahlungen, einige davon warten bereits 3 Tage

Hoffe Snatch Casino gehemigt diese zügig 🙂

SnatchCasino has processed and approved withdrawals today.

The current balance is €7500.

I hope further payouts work as well; I will continue to report back.

SnatchCasino hat heute Auszahlungen bearbeitet und genehmigt.

Balance beträgt aktuell noch 7500€

Hoffe weitere auszahlungen funktionieren auch, ich werde weiterhin berichten.

Dear Realist92,

It looks like the remaining withdrawals should be processed without any issues.

Would you agree to have this complaint marked as resolved?

Of course, if any further complications arise, you’re always welcome to contact us again—either to reopen this case or submit a new complaint.

Best regards,

Attila