Snatch Casino - Pelaajan nostopyyntö viivästyy.

After making my first deposit using LTC, I received a welcome bonus and completed the wagering requirement by playing exclusively on one slot. I then verified my account by uploading all the requested documents, and my account was successfully verified.

The problems started when I attempted to withdraw my winnings. For the past two weeks, I have noticed that cryptocurrency withdrawals are unavailable, while crypto deposits remain an option. I repeatedly contacted live chat support to request a withdrawal via LTC—the same method I used for my deposit. Initially, the support team assured me that the issue would be resolved soon. However, later, they started insisting that I withdraw via Mifinity instead.

Reluctantly, I proceeded with a withdrawal to Mifinity, but it remained pending for two days before ultimately being rejected. Upon checking the cashier, I found the following message:

"Withdrawal isn’t possible. Your previous bets are being reviewed by the game or sports provider to ensure fair play. You can withdraw again once the review is completed."

When I reached out to live chat support, they responded with:

"Emil, your gaming session has been forwarded to the provider for checking. During this process, all withdrawal requests will be temporarily paused. Please be aware that the review typically takes up to 14 days, although it may occasionally take longer. We appreciate your patience and understanding during this time."

It has already been over two weeks since I first attempted to withdraw my winnings, and now they are asking me to wait an additional 14 days or possibly even longer.

In my opinion, the casino is using questionable practices to delay or prevent withdrawals.

Please help me resolve this issue.

Dear emil091196,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand the situation and assist you more effectively, could you please provide some additional information by answering the following questions:

• What date did you make your first deposit using LTC?
• Can you confirm if you received the welcome bonus immediately after your deposit?
• What date did you attempt your first withdrawal, and how many attempts have you made since then?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

First deposit made on 10.03.25

Yes I got bonus immediately.

First attempt to withdraw to Mifinity on 02.04.25. Before I was not able to make withdrawal to the crypto as casino removed crypto from withdrawal methods!

Thank you very much for your reply, emil091196. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

All communication is only via live chat.

Thank you very much, emil091196, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear emil091196,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Snatch Casino representative to join this conversation.

Dear Snatch Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear emil091196 and Mirka,

Please be advised that we have completed checking. 

Our anti-fraud team has no further questions for you, and the check has been successfully passed.

Respectfully,

Snatch Casino Representative

Thank you for the update, Snatch Casino.

Dear emil091196,

Is it possible for you to request a withdrawal now?

Hello Guru team,

I’m continuing to experience serious issues with Snatch Casino. I made a deposit using cryptocurrency, but when I tried to withdraw via the same method, I found that the crypto withdrawal option had been removed — even though it was still available for deposits.

The casino then forced me to register with MiFinity in order to process my withdrawal. I complied and submitted the withdrawal request to MiFinity. However, over the past month, this withdrawal has been repeatedly rejected by the casino, with vague explanations that they are "checking something."

Today, after reading a response from Snatch, I logged into my account and saw that my latest withdrawal request to MiFinity (submitted on 30.04.25) was rejected again. To make matters worse, the MiFinity withdrawal option has now been completely removed. Currently, the only available withdrawal methods are bank card and Skrill.

I would like to understand what kind of behavior this is from the casino and how much longer they intend to delay and complicate my ability to access my funds. This situation feels increasingly unfair and humiliating.

Thank you for your support.

Dear Snatch Casino,

Would you be able to clarify, why the player cannot withdraw money from the account?

Dear emil091196 and Mirka,

We sincerely apologize for the delay you experienced.

Unfortunately, there were some temporary issues with our payment provider which caused this inconvenience.

We’re pleased to inform you that the situation has now been resolved - the funds are already available in your balance and can be withdrawn at your convenience.

Thank you for your patience and understanding. If you have any further questions or need assistance, please don’t hesitate to contact us.

Respectfully,

Snatch Casino Representative

How can you say "that the situation has now been resolved"!? My funds were always available for withdrawal it is not the issue! Look at the screen of my withdrawal section! First you removed Crypto (the way I made deposit), after you forced me to make withdrawal to Mifinity and after several days you canceled my withdrawal and removed Mifitiny from the cashier! And only Card and Skrill are the only two methods left for withdrawal! How dare you say that situation is solved!?

Dear Miroslava I sent you a screenshot of my cashier where you can see what options are available at withdrawal section . They call it "solved"... Nothing solved!

Thank you very much for help. They paid me to Skrill today.

But anyway this casino limit withdrawal options by removing withdrawal methods from cashier and force clients to make withdrawals not the way deposit made!

Dear emil091196,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru