Smash Casino - Pelaajan voitot takavarikoidaan.

This casino takes all your winnings and just leaves a message that you played on the wrong game to get the money out. They are slow to respond and everything takes a huge time to then get 0.

Detta casino tar alla dina vinster och lämnar bara meddelande om att man spelat på fel spel för att få ut pengarna. Dom är sena på att svara och allt tar enormt lång tid för att sen få 0.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Smash Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly the casino confiscated your winnings due to playing restricted games?
• Which bonus have you accepted and played? How much have you deposited
• Is your player's account accessible and verified?
• Could you please share with me your communication with the casino regarding the issue or any other evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas