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Hi, despite reminders via email and chat they always reply that they have many transactions and that my payments are almost on arrival but are still suspended despite the fact that €500 was requested on June 22nd and €400 on June 23rd, shameful assistance, I would like to point out that in December 2024 I managed to withdraw some sums but now nothing, I await your help thanks

salve, nonostante solleciti via e-mail e via chat rispondono sempre che hanno molte transazioni e che i miei pagamenti sono quasi in dicitura di arrivo ma sono ancora sospesi nonostante sono stati richiesti 500€ il 22 giugno e 400€ il 23 giugno, assistenza vergognosa, premetto che a dicembre 2024 sono riuscito a prelevare qualche somma invece ora niente attendo in un vostro aiuto grazie

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear gwptgvk2g282,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas