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I deposited the amount of €20, it was never credited to the page's account, I tried for a whole day to contact them, they never answered my emails, at one point I managed to talk to them via chat, but again no response.

Κατεθεσα το ποσο των 20€ , δεν μπηκε ποτε στο λογαριασμο της σελιδας , προσπαθουσα μια ολοκληρη μερα να επικοινωνησω μαζι τους δεν απαντησαν ποτε στα mail μου καποια στιγμη καταφερα να μιλησω μεσω τσατ μαζι τους μα και παλι καμια ανταποκριση

Dear kpxrdk27nd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Dominika

It wasn't my first deposit. I've made several. But lately this page has been full of problems. I spoke via chat with an employee but no results. He told me to wait for a response to my emails. You responded faster than they did.

Δεν ηταν η πρωτη μου καταθεση . Εχω κανει αρκετες . Τωρα ομως τελευταια η σελιδα αυτη ειναι ολο προβληματα. Μιλησα μεσω τσατ με υπαλληλο μα κανενα αποτελεσμα . Να περιμενω απαντηση στα email μου ειπε . Πιο γρηγορα απαντησατε εσεις παρα εκεινοι.

Dear kpxrdk27nd, I have not received any payment receipt or communication from you.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

This is the payment. I have sent them an email and they have not responded.

η πληρωμη ειναι αυτη . Τους εχω στειλει μειλ κ δεν εχουν απαντησει

Dear kpxrdk27nd, please, could you clarify if you have tried contacting your payment processor regarding this issue?

Yes, but I didn't succeed. Even to this day.

Ναι αλλα δεν τα καταφερα . Ακομα κ μεχρι σημερα

Dear kpxrdk27nd, could you please share your communication with the payment provider? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear kpxrdk27nd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.