SlotsVil Casino - Kasino jätti huomiotta pelaajan itsensä sulkemispyynnön.

Casino hasn't closed the account for days

despite me reporting gambling addiction.

Kasino schließt seit Tagen Konto

nicht !

obwohl Spielsucht angegeben ist

Hello Landgraf1994,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsVil Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you request for self-exclusion? Did you specifically mention gambling addiction to them? How much did you deposit since your initial request? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Specifically written gambling addiction!!!

casino doesn't respond!!!!

Ausdrücklich geschrieben Spielsucht!!!

kasino reagiert nicht!!!!

Hello Landgraf1994,

Forward your self-exclusion request you sent to the casino to nikolas.b@casino.guru.

Dear Landgraf1994,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.