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Could not cash the check they sent as iit is an international check from canada. I was told to "drive" to canada to cash it after my bank declined it and charged me return check fees and overdraft fees. When speaking to an agent he left the "chat" after telling me he had other more "appreciative" customers to help. Terrible customer service, terrible communication skills, worst casino ive ever seen.

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have been informed by the casino to check the availability of cashing out the international check. Consequently, have you tried to communicate this issue with the casino? Have you been offered any alternative, as refunding the check, and getting paid through an alternative payment method? Maybe one of the e-wallets, such as Bitcoin, would be a good option for you. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account.

Lastly, maybe a different bank would be able to accept the check?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.