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I have re eived bonuses many times. But for the last year it has been impossible. They ask constantly for more information and keep making the process longer until they find a way to deny your withdraw. There are many better casinos that actually pay your winnings. BEWARE!!! You will not get your withdraw and they will ask you for every one of your documents and say they never receive them.

Dear Renee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Do I understand it correctly that your account has been verified in the past and winnings successfully received? Thank you in advance for your reply.

Best regards,

Petronela

Yes...many times. Now they have denied and won't give me the money I won even when I deposited my own money. So frustrating.

Do I understand it correctly that you have accumulated your winnings without any active bonus? Did you receive any explantion from the casino why your withdrawal has been denied now?

Dear Renee,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.