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Been asking to close account since 2nd of may due to a gambling addiction.

anyways won 2200 and now im

blocked sent emails after emails and nothing in return and they wonder why you get dead angry. Can’t contact on chat either as blocked. Beyond a joke of a site.

id take them to court but wouldn’t know where to start. Will see if I get my withdrawal. Wouldn’t deposit ever find a trusting site I’m beyond gobsmacked there allowed to do this. Wish I had seen reviews before hand

Dear Zoeevansxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spins Heaven Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you unsubscribed from the casino's marketing communication?
• Could you please share your self-exclusion attempts with me? My email is tomas@casino.guru
• When was the last time the casino allowed you to deposit, and when did you accumulate your win in the casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

I unsubscribed. I have sent no end of emails.

i have deposited Thursday and won. I stated from the 2nd of may to close account due to a gambling addiction. I have been banned off chat due to telling them to answer me due to emails and chats and nothing back. All you get off support is email

this address. Done this several times

i deposited last Thursday last week. Won 2300 nothing as of yet stated takes 7-21 days so ill

now wait for the 21 days and if I don’t get my wins I’ll be disputing all payments as fraud on the bank. As there quick enough taking peoples money but not paying out. Asked why it takes 21 days when other sites are instant to them reply on chat saying because we do proper checks. I think they leave your money on holding in the hope you reverse it and spend it. They have let me back on the chat when I went on it on someone else’s phone to get In contact but emails are pointless and not one reply. I did also state I have children and I’ve deposited my monthly money leaving me with nothing at all no bill money with young children and they still didn’t close it. So of course I kept spending I begged and begged and told them all this I was gambling way to much and they just don’t listen and don’t care for peoples wellbeing at all. I left my self in debt and in a mess and because there selfish they literally don’t care one bit as long as your depositing they have no interest in closing your account. Shocking really is

Thanks for your reply.

Kindly supply evidence of the casino's support in dismissing your gambling problems. Forward the evidence to my email tomas@casino.guru

Looking forward to your reply.

Dear Zoeevansxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru