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My account was blocked because I did not correct my day of birth from the 1st to the 22nd. The year and month were entered correctly. The date was entered as 01/07/1991, but it should have been 22/07/1991. This was simply a human error made when entering my personal details.

The casino did not allow me to correct this date and instead decided to close my account. They are now offering to return only 1,000 PLN, even though there is more than 5,000 PLN in the account.

Could this be considered an attempt to withhold or misappropriate my funds? I would appreciate any help, as this situation feels very unfair and distressing.

In my opinion, the casino's actions suggest that they were looking for a reason to confiscate my funds from the very beginning.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotoro Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When have you noticed your date of birth was incorrectly input into your player's profile?
• Have you attempted to correct the mistake in your date of birth before depositing and playing?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

During verification, the casino informed me that the date on my ID card did not match the date in my profile. I tried to change the date manually and informed the casino that it was a simple oversight, but they blocked my account within a few hours. I did not use any bonuses.

Thanks for your reply

Unfortunately, by providing incorrect personal information, you breached one of the main rules of online gambling. Playing with incorrect personal information in any online casino might cause you similar issues. It would be impossible for you to verify your account, and we believe the casino acted in compliance with their General T&Cs. https://slotoro.bet/en/terms-and-conditions

5.3.

You certify that you have provided accurate, complete and true information about yourselves upon registration and will maintain the accuracy of your information by promptly updating any registration information that may have changed. Failure to do so may result in account closure, account limitations or voiding of any transactions.

I can only recommend that you be more careful from now on and double-check all the information you fill in your player profile. If you make a mistake, make sure to correct it yourself or with the assistance of the casino support before depositing and playing.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.