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I had been told my account was fully verified I have all the evidence and screen shots with support via email and on live chat saying I was verified and ready to withdrawal but have been running around in circles as they keep rejecting and refuse to pay me out I’ve supplied all they the asked for and have all the documents to prove and back this but yet they still reject my withdrawal and just seem to blow off any attempt I make to try withdrawal I’ve sent them everything they’ve asked for and still getting no where.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or is it related to your account only?
• Since when are you attempting to withdraw your winnings from the casino? Is any request still pending in your account?
• Could you please share your most recent correspondence with the casino regarding the delay? Could you please share a screenshot of the verification status of your account and any pending withdrawals if available?

Looking forward to hearing from you.

Best regards,

Tomas

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Sorry there was a mistake the amount is 70,000$ aud and yes sure will get that all for you now via email or on here

no after every time that they say I’m verified and all my documents are good it’s always something else and just go round and round in circles again

and when I try withdraw it just gets rejected straight away pretty much they haven’t told me a reason why just keep asking for more documents that I’ve already sent them several times

Thanks for your reply.

I apologize for not sharing my email address.

If you don't wish to share the screenshots here, kindly send the information to my email at tomas@casino.guru

Looking forward to your reply.

Dear cmg420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru