Slotexo Casino - Pelaajan kotiutus on viivästynyt.

Hello,

I won over €6,000-7,000 at this casino about two weeks ago and requested three withdrawals of €500 each on July 17, 18, and 19, 2025.

According to Slotexo's terms and conditions, the payout should take 3-5 business days, but to date my payout has not been processed.

If you ask in the chat, you always get the same old copy/pasted answers. So the chat is useless.

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I hope you can help me here before I contact the casino's licensing authority, as incidents involving this group are increasing.

Hallo,

Ich habe vor gut zwei Wochen über 6-7000€ in diesem Casino gewonnen und am 17,18 und 19.07.2025 jeweils 3 Auszahlungen a 500€ beantragt.

Laut Slotexo AGB sollte die Auszahlung 3-5 Werktage dauern aber bis heute wurde meine Auszahlung nicht bearbeitet.

Wenn man im Chat nachfragt bekommt man immer nur die gleich Copy/past Antworten. Den Chat kann man also für nichts gebrauchen.

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Ich hoffe sie können mir hier helfen bevor man an die Lizenzbehörde des Casinos geht, hier mehren sich ja die Vorfälle mit dieser Gruppe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello,

I have already received a few withdrawals from this casino and they have always been processed.

Only now, when they have won more, they simply do not work.

Verification is not necessary according to the site.

Hallo,

Ich habe schon ein paar Auszahlungen erhalten aus diesem Casino und diese wurden auch immer bearbeitet.

Nur jetzt wo man mal mehr gewonnen hat, arbeiten sie einfach nicht.

Eine Verifizierung ist nicht nötig laut der Seite.

Hello,

What happens next? Do you contact the casino or the licensing authority?

Apparently, many have this situation with the group NovaForge Ltd.

They all act the same.

Hallo,

Wie geht das denn jetzt weiter, kontaktieren Sie das Casino bzw die Lizensbehörde?

Anscheinend haben viele dieses Situation mit der Gruppe NovaForge Ltd.

Sie agieren alle gleich.

Please forward me all the communication between you and the casino regarding the delay in processing your payment at veronika.f@casino.guru. Alternatively, you may post screenshots here. Once we gather enough evidence from you, we will contact the casino and investigate further. Thank you for your patience and cooperation.

I have sent you everything by email

Thank you in advance.

Habe Ihnen alles per Email geschickt

Danke schon mal.

Hello,

Are you now writing to the casino?

Apparently, many people have this problem, and action must be taken as quickly as possible. These are criminal structures.

Hallo,

Sie schreiben nun dem Casino?

Anscheinend haben viele das Problem, da muss schnellstmöglich gehandelt werden. Das sind kriminelle Strukturen.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello 11turbo10,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Slotexo Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear 11turbo10,

Kindly be informed that your 3 pending withdrawal requests were successfully completed on the 12th of August.

We sincerely apologize for the longer-than-usual processing time and for any inconvenience caused by the withdrawals delay.

We kindly request that you remain patient as we endeavor to complete your new withdrawal requests as soon as possible.

Thank you for your understanding and patience.

Kind Regards,

Slotexo casino team

Hello,

I confirm the payout. Everything will now be processed smoothly and quickly.

The complaint can be closed.

Hallo,

Ich bestätige die Auszahlung. Jetzt würde alles einwandfrei und schnell bearbeitet.

Die Beschwerde kann geschlossen werden.

Dear 11turbo10,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru