Slotexo Casino - Pelaaja ei ole vielä saanut voittojaan.

I played at Slotexo.com from Germany. I deposited €200 and after winning fairly, my balance reached €6,000. I requested a withdrawal of €1,500 split into 3 transactions (€500 each).

All withdrawals have been "Under Review" for more than 10 days. My account is verified and I contacted support multiple times without getting any useful response.

Slotexo is licensed in Anjouan (Comoros), and I suspect they are intentionally delaying or avoiding payouts. I am asking CasinoGuru for help in recovering my winnings.

I can provide full screenshots, balance history, and email communication as proof.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Dominika,

Thank you for following up.

As of today, I confirm that I have not received my withdrawal of €1500, which I requested more than 14 days ago.

My account is fully verified, my game history has been checked, and I have cooperated with the casino during the entire process. Unfortunately, there has been no update or payment from the casino so far.

I kindly ask for your assistance and intervention in this matter.

Thank you in advance for your support.

Best regards

Pending Withdrawal – No Payment After 14 Days

Dear Casino Guru team,

I kindly ask for your assistance regarding a serious issue with the casino Slotexo.

I made a deposit of 200 EUR, played fairly, and increased my balance to approximately 6000 EUR. I have made three withdrawal requests of 500 EUR each, and still have 4500 EUR in my account balance.

It has been more than two weeks since the withdrawal requests were made, and I have received no payment. My account is fully verified, and the withdrawals are marked as "processing" with no updates. I have contacted their support multiple times via email, but only received vague or no replies.

I am located in Germany, and I have respected all terms and conditions. I am prepared to submit all evidence (screenshots, emails, payment confirmation, account status, etc.).

Please help mediate this issue and assist me in recovering my winnings. I greatly appreciate your support and transparency.

Best regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika