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1st Withdrawal of 600 euros through Trustly The next withdrawal has been removed Trustly at withdrawal, Tried with direct withdrawal, after a few days the money is back to the gaming account, try again the same result, the money back to the gaming account. Slot 10 seems to put this procedure into system as the system counts failed withdrawals as winnings

1-a Uttag på 600 euro genom Trustly Nästa uttag har man tagit bort Trustly vid uttag, Försökte med direktuttag, efter några dagar är pengarna åter till spelkontot, nytt försök samma resultat, pengarna åter till spelkontot. Slot 10 tycks sätta detta förfarande i system eftersom systemet räknar misslyckade uttagen som vinst

Dear Ervin,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Do I understand correctly that you haven’t received any payment previously? Have you been advised why you can’t withdraw your winnings? Lastly, were those winnings accumulated with or without active bonus?

I realize that it might seem like a lot of queries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Ervin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.