Skyslots Casino - Pelaajan kotiutus on viivästynyt.

Hi I’m trying to withdraw from this casino but it keeps asking me to make deposits I have made a few deposits but still tying to make me deposit more to withdraw can you please help

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Skyslots Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please specify what website/domain you've been accessing? Unfortunately, I can't open www.skyslots.com. Is this the correct website? Are you able to access it?
• How many deposits have you already made and in what amounts?
• How did the casino explain the necessity to make more deposits?
• Can you please share your communication with the casino support? You can paste screenshots here or forward them to my email at [email protected].
• Have you made any successful withdrawals before using the same payment method? 
• Did you accumulate your winnings with or without an active bonus? 

Based on your description of the events, this casino may be a scam casino. These casinos lure players with promises of high winnings, but when players attempt to withdraw their funds, they are met with repeated demands for unusually high deposits and fees. Since I cannot access the casino website, it's not possible to make any conclusion yet, but these scam websites typically have similar logos and the same layouts. For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

Anyway, I will be waiting for more details from you. Thank you in advance for your reply.

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mgppgm88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru

We’ve reopened this complaint at the request of Mgppgm88. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The following message was received from the player:

Hi sorry had phone issues, the website is

"www.skyslots.online"

I have made 3 deposits the amounts are $139.26 on the 4th august, $149.37 on the 14 august and $167.73 on the 20th august,

the casino explained it as player account verification

I will email u the online chat transcripts to the email address about from [hidden by Casino.Guru team]

i have not made a successful withdrawal from this casino yet

Dear player,

Thank you for providing these details. I’ve reviewed the information and, unfortunately, the situation fits a pattern we frequently see with unlicensed scam casinos. Please check our article about how to recognize scam casinos here: Scam Casinos Warning.

Legitimate casinos may occasionally require a very small verification deposit (typically just a few dollars) to confirm a payment method, but any site that repeatedly demands new deposits, especially amounts over about $60, as a condition for releasing your winnings is almost certainly operating fraudulently. In addition, the website you mentioned (www.skyslots.online) is already offline, which is another strong indicator that this operation was not a genuine licensed casino.

Because these sites are unregulated and often disappear without warning, there’s no effective way to recover the funds you deposited. I strongly recommend that you:

• Stop sending any further payments to this or any related site.
• Contact your payment provider (bank, card issuer, or crypto exchange) to report the transactions as part of a fraudulent scheme and ask if a chargeback or dispute is possible.

If you have shared sensitive information, please take steps to secure your accounts and closely monitor for suspicious activity.

I will mark this complaint as "unresolved," which will negatively affect the casino's rating and serve as a warning to others. While this doesn’t resolve your situation, it may help prevent others from falling victim to similar scams.

In the future, always verify a casino's legitimacy through thorough research and player reviews before making deposits.

I’m truly sorry this happened. Please don't hesitate to contact us if you encounter issues with other casinos, and we’ll do our best to assist you.

Thank you for your understanding.

Best regards,

Natalia