Skycrown Casino - Pelaajan kotiutus viivästyy SkyCrownilla.

Very disappointed with my experience at SkyCrown.

Deposits are processed instantly, however when it comes to withdrawals, suddenly everything becomes delayed with no clear explanation. My account is fully verified and my withdrawal has been pending far beyond the timeframe stated on their website.

The most frustrating part is that customer support cannot provide any real timeframe or clear answer. They just keep saying to wait without explaining how long the delay may actually take.

Seeing many similar reviews from other players having trouble withdrawing their money makes this situation even more concerning. I hope SkyCrown improves its withdrawal process and support transparency because right now this experience has seriously damaged my trust in the platform.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Dear Jribeiro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru