ShinyWilds Casino - Pelaajan kotiutus on viivästynyt.

Hello dear Guru Team, I have been waiting since mid-August for the payout of my winnings totaling €360 from Shinywilds Casino. Previous payouts were processed without any problems.

This withdrawal initially required a KYC check. This involved verifying my card and address, among other things. The check took over two weeks and required extensive communication. The verification has since been fully approved. Nevertheless, I've been waiting for my money for over three weeks now.

The casino had previously informed me that an error had occurred during the withdrawal process. The amount was therefore credited back to my player account, and I had to request the withdrawal again.

Today I received another message stating that there had been difficulties with the withdrawal. The €360 were credited to my player account again instead of being paid out to me. I then requested the withdrawal again, this time split into several installments.

The repeated chargebacks and the long delays are incomprehensible to me. Despite completed verification, I still haven't received my money. I request assistance in finally getting the outstanding €360 paid out, as well as a concrete explanation for the repeated payment problems.

Thank you very much in advance.

Best regards

Aleksandar Jovanovic

Hallo Liebes Guru Team, Ich warte seit Mitte August auf die Auszahlung meiner Gewinne in Höhe von insgesamt 360 € bei Shinywilds Casino. Frühere Auszahlungen hatte ich problemlos erhalten.

Bei dieser Auszahlung wurde zunächst eine KYC-Prüfung verlangt. Dabei wurden unter anderem meine Karte und meine Adresse überprüft. Die Prüfung dauerte über zwei Wochen und erforderte einen umfangreichen Nachrichtenaustausch. Inzwischen wurde die Verifizierung vollständig genehmigt. Dennoch warte ich seitdem erneut seit über drei Wochen auf mein Geld.

Bereits zuvor hatte mir das Casino mitgeteilt, dass bei der Auszahlung ein Fehler aufgetreten sei. Der Betrag wurde deshalb auf mein Spielerkonto zurückgebucht, und ich musste die Auszahlung erneut beantragen.

Heute erhielt ich wieder die Nachricht, dass es Schwierigkeiten bei der Auszahlung gegeben habe. Die 360 € wurden erneut meinem Spielerkonto gutgeschrieben, anstatt an mich ausgezahlt zu werden. Daraufhin habe ich die Auszahlung nochmals beantragt, diesmal aufgeteilt auf mehrere Teilbeträge.

Die wiederholten Rückbuchungen und die lange Verzögerung sind für mich nicht nachvollziehbar. Trotz abgeschlossener Verifizierung habe ich mein Geld bis heute nicht erhalten. Ich bitte um Unterstützung, damit die ausstehenden 360 € endlich ausgezahlt werden, sowie um eine konkrete Erklärung für die wiederholten Auszahlungsprobleme.

vielen Dank im Voraus.

Mit freundlichen Grüßen

Aleksandar Jovanovic

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we have received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to take a no-reaction policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be to wait for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please clarify when exactly you made the last successful withdrawal?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Hello, I think the last payout was in August, but unfortunately I can no longer access it. It's no longer showing up in my account.

Hallo, die letzte Auszahlung war glaub ich im August, nur kann ich darauf leider nicht mehr zugreifen . Er zeigt es nicht mehr am Konto an.

Dear Aleks_Vienna,

Unfortunately, we have reached a point where we are unable to move forward with your complaint. Normally, we would contact the casino and ask them to provide their explanation and cooperate with the investigation. However, this casino currently has 10+ complaints that have been closed under our "No Reaction Policy," which clearly indicates that it is not willing to cooperate with us.

Therefore, we are unfortunately forced to close your complaint as "Unresolved." This will affect the casino’s overall rating. I understand that this is not a satisfactory resolution to your issue. However, unresolved complaints negatively affect the casino’s rating and may encourage the casino to reconsider its approach to cooperating with us.

Regrettably, we have no other option at this stage, as ShinyWilds Casino has repeatedly failed to respond to our attempts to mediate various issues. We have sent numerous emails and attempted to communicate with its live chat representatives and affiliate team. Unfortunately, despite our continued efforts, we have been unable to establish meaningful communication with the casino. You can review our previous unsuccessful attempts to negotiate with the casino in other complaints.

For this reason, we strongly recommend staying away from ShinyWilds Casino.

The casino can reopen this complaint at any time should it decide to cooperate with us.

In the meantime, you may also wish to contact the Curaçao Gaming Control Board and submit a complaint to them. Please note that the regulator states that it does not handle individual disputes between players and operators. However, if you would still like to contact them, you can do so through their official contact page: Curaçao Gaming Control Board – Contact

I am sorry that we could not be of more help on this occasion, and I appreciate your understanding.

Best regards,

Kristina