ShinyWilds Casino - Pelaajan kotiutus on viivästynyt.

I have tried to withdraw money to my maestro card 2 times on different occasions. Both times I have received an email after a week that the withdrawal has gone through..But the money is immediately put back into my balance at the casino.

They say there is a problem with my recipient, but I have spoken to the bank and they have not received any payment or stopped any payment. When I chat with the casino I always get identical answers just as if they are pre-filled answers....Then they just end the chat suddenly...I have asked if they can pay out in any other way than bank card but they say it is not possible.I do not know how I can get my money?

Jag har försökt ta ut pengar till mitt maestro card 2 gånger vid olika tillfällen. Båda gångerna har jag fått mail efter en vecka att uttaget gått igenom..Men direkt sätts pengarna tillbaka till mitt saldo på casinot.

Dom säger att det är problem hos min mottagare, men jag har pratat med banken och dom har inte fått något utbetalt eller stoppat någon utbetalning. När jag chattar med casinot får jag alltid identiska svar precis som om det är förifyllda svar....Sen avslutar dom bara chatten plötsligt...Jag har frågat om dom kan betala ut på något annat sätt än bank kort med det går inte säger ddom.Jag vet inte hur jag ska kunna få mina pengar?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ShinyWilds Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful payouts from the casino using this or a different payment method?
• Has the casino suggested using an alternative payment method to process your payout?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, it's my first withdrawal at the casino. They said I could try Skrill, but then I got an email saying Skrill wasn't possible for me, only withdrawals to my card. It was pure money I played with no bonus.

I'll send you some saved conversations by email.

/ Regards Erik

Nej det är mitt första uttag jag gör på casinot. Dom sa att jag kunde försöka med skrill, men sen fick jag mail om att skrill inte var möjligt för mig utan bara uttag till mitt kort.Det var rena pengar jag spelade med ingen bonus.

Jag skickar lite sparade konversationer till dig på mail.

/ Mvh Erik

Dear Player,

Unfortunately, I would like to inform you that since this casino has multiple cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of ShinyWilds Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from ShinyWilds Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.