ShinyWilds Casino - Pelaaja ei ole vielä saanut voittojaan.

Hello

My first withdrawal request was rejected. The reason given was that withdrawals should only be made via the same method as the deposit. OK, so I canceled and requested the withdrawal to my credit card. After three days, I received a message saying something went wrong and I should find another withdrawal method. OK, I went back to LTC, and now I've been waiting another week! And no response from support!

Hallo

meine erster Antrag auf Auszahlung wurde abgelehnt aus dem Grunde bitte die Auszahlung nur auf dem Weg der Einzahlung ! Ok ich dann storniert und halt auf die Kreditkarte die Auszahlung beantragt ! Nach 3 Tagen dann die Meldung es ist was schief gelaufen ich soll mir einen anderen Auszahlungsweg suchen ! Ok ich wieder auf ltc und nun warte ich schon wieder eine Woche ! Und keine Reaktion vom Support!

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, today the withdrawal was canceled again! The reason given was that it was canceled, just like the deposit! However, I should have chosen a different method since they couldn't pay out to my credit card last time! So, I'll have to reapply!

Hallo heute wurde die Auszahlung wieder storniert! Mit der Begründung selber weg wie Einzahlung ! Ist sollte aber einen anderen Weg wählen da sie es ja nicht auf die Kreditkarte das letzte Mal aus zahlen konnten ! Also wie neu beantragt !

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Yes, I passed the certification!!!!

is my first payout!

it was with bonus and everything went smoothly so no violation

The casino is dragging it out! It's been 48 hours now, and there's still no real answer, and the money is still pending.

Ja habe die Zertifizierung bestanden !!!!

ist meine erste Auszahlung !

es war mit Bonus und alles sauber gelaufen also kein Verstoß

das Casino will es in die Länge ziehen ! Jetzt sind wir 48 Stunden vergangen und immer noch keine richtige Antwort und das Geld steht immer noch in der Warte Schleife

Dear player, have you received the money?

Unfortunately, it was rejected again because the bank agreed to let me choose an alternative payout method! I've had this happen before, and then they asked me to withdraw the same amount I deposited.

Leider wieder abgelehnt da sich die Bank gewährt hat ich soll jetzt eine Alternative Auszahlung aussuchen ! Das hatte ich schon mal und dann kann die Aufforderung ich soll so auszahlen wie ich eingezahlt habe !

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Bauy100,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear ShinyWilds Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Thank you 🙏

Danke 🙏

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Very good 🙂

Sehr gut 🙂

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (complaints@cga.cw) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (attila.g@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Attila Gorkij