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I made 3 withdrawals of 500 euros and I still haven't received any money and it's supposed to take 3 to 5 days

Hice 3 retiros de 500 euros y todavía no me llegó ningún dinero y se supone que tardarían de 3 a 5 días

Dear pedrito2500,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The problem is that it supposedly took 3 to 5 days and it turns out that 10 days have passed and it is still under review.

El problema esque supuestamente tardaban de 3 a 5 días y resulta que pasaron 10 y aún sigue en revisión

I was paid 500 euros, I still have 2 withdrawals to pay.

Me pagaron 500 euros,aún me faltan 2 retiros por pagar

Dear pedrito2500,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I was paid 500 euros on Tuesday, but I still have to pay two other withdrawals of 500 euros that I haven't received yet, and I made the withdrawal requests one day apart.

Me pagaron el martes 500 euros pero aún me tienen que pagar otros dos retiros de 500 euros que aún no me pagaron,y la solicitudes de retiro las hice cada una con 1 día de diferencia

It can't be that it takes so long to pay.

Esque no puede ser que se tarde tanto en pagar

I made the withdrawals on the 1st and 2nd of this month and I still haven't been paid and it's been quite a few days.

Los retiros los hice el día 1 y 2 de este mes y aún no me pagaron y ya pasaron bastantes dias

I've already been paid everything

Ya me pagaron todo

Dear pedrito2500,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru