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Hello casino guru,

i currently am a level 3 vip. I have the maximum 3 pending withdrawals at $1200 each totaling $3600. I have a balance of $9600 not including withdrawals that I would also like to withdraw. These withdrawals date back to May 22. I have been told that the withdrawal will be processed within 3 business days and it is passed that time frame. which is stated in the terms and conditions I had agreed to.

last Friday I was called by a vip rep who said my withdrawals would be expedited and would be 1-2 days. It’s been 4 since. I have reached out to him via WhatsApp where he told me it’s expedited and will be processed in hours. I have since been ghosted by him for 72 hours without a response. I am not thrilled with 3 day withdrawals but would accept it as it’s in terms and conditions but this has been past that threshold. I am asking for help withdrawing my funds in a timely matter. I believe longer than 3 days is unacceptable.

please help support me to withdraw my remaining balance as I am uncomfortable withdrawing and dealing with sg casino on my own.

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Dear Monkeyman2019,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Update, I have received the 3 withdrawals on day 7/8. That timeline is unacceptable. I now have another 3 withdrawal pending since June 1 for $1200 each. The issue is SGCasino has decided to reduce me back to vip 1 which doesn’t make sense cause I’ve played consistently and have grown my balance. My withdrawal limits have been reduced from 1200/day to only $750 per day. And now can only withdraw $10,000 per month. This is unacceptable and now I have a balance of $8800 plus the $3600 withdrawal. Please help me withdraw my funds in an acceptable time frame. I believe they only lowered my vip cause I have won and withdrawn and now they’re doing a trick and playing games in hopes I lose my money out of frustration

Dear Monkeyman2019,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Monkeyman2019,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru