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To date, despite more than 30 days having passed, the withdrawal request has not been credited.

Ad oggi, nonostante sia passato più di 30 giorni, non è stato fatto l’accredito della richiesta di prelievo

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Dear Geniax,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra