SG Casino - Pelaaja väittää, että maksu on viivästynyt.

I made a withdrawal on May 22nd of 500 euros... the withdrawal is under account verification for 8 days. On my profile it says that my account does not require documents. Despite this, I sent the document and the Revolut bank statement all in my name. Ignazio Tarantino 24 October 1979... I have written on live chat many times and they always respond to me in the same way... they tell me we have sent a reminder to the financial department but I have never received a response... they are making fun of me and they do not approve the withdrawal, it is still in progress in phase 2 awaiting approval...

Ho fatto un prelievo il 22 05 da 500 euro...il prelievo risulta in verifica conto 8 giorni..sul mio profilo c'è scritto che il mio conto non necessita di documenti..nonostante questo io ho inviato il documento ed estratto conto della revolut tutto intestato a me .Ignazio tarantino 24 10 1979...sulle live chat ho scritto tante volte è mi rispondono sempre alla stessa maniera...mi dicono abbiamo fatto un sollecito al reparto finanziario ma non ho mai ricevuto risposta....mi prendono in giro è non approvano il prelievo è sempre in corso alla fase 2 in attesa di approvazione...

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear GNIGNI,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

When I enter the app it tells me that my account does not need verification...but instead I voluntarily sent the photos of my Revolut account, the bank statements and my passport

Quando entro nell app mi dice che il mio cono non necessita di verifica...ma io invece di mia spontanea volontà ho inviato le foto del mio conto revolut, gli estratti conto ed il mio passaporto

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear GNIGNI,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla