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I get the message "user data error" when I try to withdraw. I have a deposit history, but they still asked me to deposit more, which I did, but nothing happened. And to top it all off, support is on vacation. I don't know where to turn.

Me pone la leyenda "error datos de usuario" al querer retirar, tengo historial de depósitos pero aún así me pidieron depositar más , lo hice , nada paso, y el soporte está de vacaciones por si fuera poco, no se a donde acudir

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Dear LunitaWBK, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with SambaSlots Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Dear LunitaWBK,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru