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Good evening

I need assistance in making a withdrawal please. I have been stuck for about a month now been trying to make a withdrawal the only withdrawal method is via coindraw and I'm just not having any luck. I've been told to use a wire transfer but they reject ever bank I have that I've given them. I was told via support chat that they would work with me to withdraw and that I could withdraw with Bitcoin since it was my first withdrawal. A little later then I was told by someone different that I couldn't withdraw cause I violated terms and conditions but then they took back what they said and told me again I could withdraw which afterwards I got an email from they're department saying I was approved for withdrawal. After they sent that email my account was banned. I've emailed but did not get a reply and their live chat does not work. I've even have screenshots of everything. If you could put some of my faith back in humanity and help me resolve this I would be most gracious.

Dear gabbitron300318,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Can you tell me if the casino provided any specific reason for your account ban?

Did they clarify what terms you breached?

Was your last attempt to withdraw funds on February 5, 2025?

Could you please tell me what payment method you used for your latest withdrawal?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Thank you so much for getting back to me you don't know how how much I really appreciate it! I am a woman with severe bipolar disorder and schizophrenia and I was hoping to use my winnings from Ruby slots online casino to help pay for my medication of Seroquel and depakote. I need my medication more than ever because I have lost my older brother N. R. declare to a work accident. He was working for a Libra electric company at Oklahoma Tulsa airport. He was working on the runway lights when he was electrocuted to death. It's like he went to work and never came home. I don't think Ruby Slots online casino takes into consideration of their customers like me going through stuff like this. I am so close to giving up on this life and going to see my brother in the afterlife. And that's why I think I need my medication which I cannot get now because they ripped me off. I have sent everything via email to the email you provided. Please get back to me as soon as possible. I am waiting for all of this to clear and get my winning so I can get my medication, and I don't have to be so suicidal anymore.

Thank you very much, gabbitron300318, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear gabbitron300318,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Ruby Slots Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Ruby Slots Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Greetings all,

I have reviewed the situation and according to the notes within the casino account there was a threat made to reverse the charges on the winning deposit thus the security team immediately refunded the deposit back to the credit card of origin to protect our 3rd party payment providers and closed the account. I will need to review this further to determine if they acted fairly, thanks to everyone for your patience in the interim.

Best wishes,

Nick and Ruby

Hello all.

Dear Nick and Ruby,

Thank you for the information.

We will wait for the update from you now.

Best regards,

Romi

As I have provided screenshots before, yes I did say I would open a dispute but only because I was misinformed and mislead by casino's support repeatedly told different things. I started believing I was certainly being scammed and scared since I provided them with so much private important information about myself and bank accounts that I might be at risk of identity theft. So with no further misleading assistant I did call my bank and discuss the matter with them and they informed me that they don't actually do business with online casinos anymore so if I were to get a refund from Ruby Slots then it would have to be deposited somewhere else. I can provide the proof and screenshots again if needed be via email or on here. Just let me know.

Hello all.

Dear Nick and Ruby,

Could you give the player some advice on what to do now, please?

Thank you in advance.

Kind regards,

Romi

Greetings all,

The account is now banned due to the afore mentioned threats. However, it appears that the attempted refund was rejected by your bank for refund so is still technically in the system gabbitron300318. I am seeing if it would be possible to approve and send the requested amount of $100 to the supplied Bitcoin account.

Best wishes,

Nick and Ruby Slots

Greetings all.

Thank you, Nick and Ruby, for the update.

Dear gabbitron300318,

Would it be possible to do as Nick wrote, please?

Thank you in advance for your answer.

Regards,

Romi

Would it be possible for me to provide a new Bitcoin address?

Dear gabbitron300318,

Could you explain the reason, please?

Thank you.

Respectfully,

Romi

I don't think that Bitcoin address anymore that I originally sent them to send the $100 winnings.

Dear Nick and Ruby,

Could you give any advice here, please?

Thank you in advance.

Kind regards,

Romi

Greetings all,

I have had the $100 re-deposited and approved for withdrawal via Bitcoin. All I require at this point is a valid Bitcoin address. Submitting it here (I'm sure that Romi will be more than happy to make the post private) should be sufficient.

Best wishes,

Nick and Ruby

Thank you, Nick and Ruby.

We surely can do that this way.

Dear gabbitron300318,

Could you do as advised, please?

Thank you in advance for your cooperation.

Respectfully,

Romi

Dear gabbitron300318,

Let us know whenever you receive the money, please.

Thank you.

Best regards,

Romi

Okay will do. Do you have an idea of the time estimate perhaps?

Dear gabbitron300318,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because gabbitron300318 has stopped responding to our messages and questions. Without gabbitron300318’s cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Respectfully,

Romi

Hello, all.

We have reopened this case as per the player's request.

Dear gabbitron300318,

Could you please provide an update about this case?

Thank you.

Respectfully,

Romi

Yes I thought we were all on an understanding that I was going to be able to get my redemption. But I've been waiting for a while and I haven't gotten it yet. How long is it supposed to take until it hits my account?

Greetings all,

The funds in question were re-deposited then approved for withdrawal, I am looking into the situation to see why the funds were not sent to you as I had requested. Unfortunately I had not reviewed the account to confirm delivery as the complaint was closed leading me to believe that the situation had been fully resolved.

When I have further information I will update.

Best wishes,

Nick and Ruby

Thank you, Nick and Ruby, for looking into this case.

We will wait for the update.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

Apologies, national holidays have been slowing everything down the last few weeks. Please re-confirm your Bitcoin address if you would gabbitron300318, not sure what the issue is but I should be able to get ot the bottom of it.

Best wishes,

Nick and Ruby

Dear gabbitron300318,

Could you update us about the situation, please?

Thank you.

Respectfully,

Romi

Still no payout from them. ☹️

Greetings, all.

Dear Nick and Ruby,

Could you please provide an update?

Thank you in advance.

Best regards,

Romi

Greetings all,

I am pleased to say that payment finally went out a couple hours ago and is confirmed in Blockchain Explorer. I can also see that the funds have already been withdrawn so despite the protracted nature of the payout it appears we finally have a happy ending.

Best wishes,

Nick and Ruby Slots

Greetings, all.

Thnak you, Nick and Ruby Slots, for the update.

Dear gabbitron300318,

Could you inform us if you have received your funds, please?

Thank you.

Best regards,

Romi

Dear gabbitron300318,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Romi
Casino.Guru