Royspins Casino - Pelaaja valittaa sääntelemättömistä kasinon käytännöistä.

The casino needs to be regulated just like other casinos that are not licensed in countries like Greece. I have deposited so much money and have not received even a 100 euro bonus. They never activate the RTP; it's always shut.

Το καζίνο πρεπει να ελέγχετε όπως και άλλα καζίνο που δεν έχουν άδεια σεχώρες όπως την Ελλάδα έχω καταθέσει τόσα λεφτά και δεν μου έχει δώσει ούτε 100 ευρώ μπόνους δεν βάζουν ποτε το artp είναι κλειστό.

Dear Tsaka,

Thank you very much for submitting your complaint. I understand how disappointing it can be when no bonus is not granted. However, it is important to note that most online casinos can decide, without further explanation to not award a bonus. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it. For this reason, we can't compel the casino to give you this bonus or penalize it for refusing to grant it to you.

Regarding the RTP, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Tsaka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.