Roobet Casino - Pelaajan kotiuttaminen viivästyy osoitteen vahvistamisen vuoksi.

I had a deposit of 500 dollars at this casino. I managed to win another 183 dollars and I wanted to withdraw the funds. The casino did not let me do that, they asked me for my documents. 

I filled out all the data in the form, I gave them my passport. I also provided them with documents to verify my address. They confirmed my identity, but they do not want to confirm my address, despite the fact that I provided them with documents for this purpose.

Hello babinchuk,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roobet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not or is it the address only?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear babinchuk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They withdrew my money

Мне вывели деньги

Dear babinchuk,

Do I understand it correctly that your issue has been resolved? - did you receive the money?

Regards,

Nick

Dear babinchuk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.