Roobet Casino - Pelaaja valittaa rikkoutuneista ehdoista Roobetilla.

i Casinoguru,

I am filing a complaint against Roobet as they have broken multiple terms and conditions.

Firstly the reason why I joined Roobet is after watching Streamers promote Roobet. Famous People encouraging players to also join Roobet from "restricted countries" by using a VPN service.

After digging some more into this and watching some videos around this issue, it is now clear to me how their scam works.

Please note that everytime I played on Roobet my account never was in profit.

I agree that I have broken T.O.S by joining from a restricted country, however this has been provoked by their means of marketing.

Also I would like to point out that I am struggling with gambling issues and I have a previous account on Roobet that has already been locked after I have let them know about my gambling issues.

There is NO KYC checks on Roobet and this will lead to some serious trouble for people.

I can't imagine why governments have not already taken a approach to Roobet to make them stop their shady practices, however if this will not happen anytime soon I will be sure to make a case in the court of arbitration in Austria.

I am requesting a refund of my lost funds, they have no legitimate means of reffering to the points in their ToS, as they have provoked and broken their own ToS multiple times.

If there is anything more you would like to ask, please do not hestitate to do so.

Best regards.

Dear samm696969,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roobet Casino.

Registration from a restricted country is not a valid reason for us to help you with a refund of deposits.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Are all your accounts currently closed?
• Have you informed the casino of your gambling issues and are you able to provide us with proof of your efforts to protect yourself from playing in this online casino?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear samm696969,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.