Rollbit Casino - Pelaajan kotiutuspyyntö on hylätty.

I would like to file a complaint against Rollbit Casino. They unlawfully failed to pay me $111.

I opened an account with them on October 5, 2024. After passing the complicated account verification process, I used my account to play casinos and place bets at the bookmaker. After making several withdrawals, my next withdrawal request was rejected. The casino asked me to provide information about other accounts that I supposedly opened with them. I only have one account with them, yet they blocked my funds without providing any proof. I have repeatedly explained that I did not open any account other than my own, yet my money remains blocked. Please help me get my money back!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when exactly your account was closed?
• Which games did you focus on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

My account has not been closed. My withdrawal is suspended, it has a pending status for 8 months . I used the account to play casino and sports betting. The account was fully verified

Thank you very much for your reply. I apologize for the misunderstanding. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I can confirm that I received the money. However, Rollbit previously accused me of having multiple accounts without any evidence, and now they are paying out the money only after intervention. I have not received any explanation. The player is simply supposed to be happy that they paid out his money. That's not how it should be. Thank you for your help in my case

Hello,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru