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Hello, I made a deposit and the money was debited from my account. I complained and was told it would be there in two hours. But it still hasn't arrived, and I keep getting the same answer.

Guten Tag ich habe eine Einzahlung gemacht und würde abgebucht von meinem Konto. Und hofft reklamiert wurde gesagt in 2 Stunden ist das Geld da. Aber bis jetzt immer noch nicht und immer die gleiche Antwort.

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Dear Mitus,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika