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I tried to take my first withdrawal out ($950 NZD) since 21/06/2026. On 23/06/2026 I got an email from them saying that my withdrawal has been cancelled for technical error with the payment service provider. So I did my withdrawal request again on 23/06/2026 ($950 NZD), same thing happening again. So I contacted the live service and they give me the reason because of Techical error and told me to wait another 3 business days due to the term and condition.

I am so disappointed and piss off with Robocat Casino Site. Luckily I don’t top up anymore as I think it not legit casino site!! I did withdraw request again on 27/06/2026 until today still not received. I contacted them everyday they keep saying everything looks perfect now it on the queue for financial department to process.

It is so frustrating that my first withdrawal taking this long almost 10days. Don’t play this site can’t be trusted.

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Dear Banknz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Banknz,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

i checked before do the withdrawal request, there was no verification I need to do.

i just got an email cancelling my withdrawal again. Seems like I will never get my money out, they just keep let me wait and before 3 business days they just keep cancelling me requests. It has been cancelling 4 times now.

I tried to do my withdrawal since 21/06/26 so it been more than half month now. Please suggest me what should I do? Do I get the money back or should I get over it? I am sick of asking them to get MY MONEY OUT feel like I am a begger.

No, I have not been receiving any money from my withdrawal from them. The last withdrawal request has been cancelled again as per photos comment before. So I did submit my withdrawal request again via bank transfer.

Dear Banknz, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hi,

• I haven’t never been received anything from them as it my first withdrawal request.
• I can confirm that I passed KYC, I look at my profile there is nothing to verify.
• $950 is my winning I accumulated, it real cash I withdraw, no active bonus.
• i will send you a email soon.

Thanks you so much

Dear Banknz,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Igor, (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Banknz,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the RoboCat Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a RoboCat Casino representative to join this conversation and participate in resolving this complaint.

Dear RoboCat Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear Banknz,

Thank you for reaching out to us.

After further review of your claim we can confirm that your withdrawal request has been successfully complete on the 09.07.26.

Please do not hesitate to contact us in case of further issues.

We hope this helps to clarify the case.

Kind regards,

RoboCat Team

Dear Banknz,

According to the casino, your withdrawal has been processed. Please let us know whether this information is correct.

You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

Dear Banknz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.