RioBet Casino - Pelaajan kotiuttaminen viivästyy.

Good afternoon!

I made a withdrawal of 2315 reais more than 24 hours ago, and it is still being processed.

On normal days the casino pays out in minutes, but this time it's taking too long.

Boa tarde!

Fiz um saque de 2315 reais há mais de 24 horas, o mesmo encontra-se em processamento até agora.

Em dias comuns o cassino paga em minutos, porém dessa vez está demorando demais.

Dear Hjca99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello, dear player. According to information from our support service, at the moment, funds for all your requests have been paid. Thank you for staying with us.

Здравствуйте, уважаемый игрок. По информации от нашей службы поддержки на данный момент денежные средства по всем вашим заявкам были выплачены. Спасибо, что остаётесь с нами.

Dear Hjca99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.