RioBet Casino - Pelaaja haluaa sulkea kasinotilisi.

The casino does not want to delete my account, even though I clearly stated that I am addicted to gambling and would like my account to be deleted.

Das Casino möchte meinen Account nicht löschen, obwohl ich deutlich darauf hingewiesen habe, dass ich spielsüchtig bin und meinen Account gelöscht haben möchte.

Dear Sebastian,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://riobet.com/en/:

„Self-exclusion

We recommend that you contact our customer support team for self-exclusion if you feel that you need to take a break from gambling. When you do this, your account remains closed for 3 months and we cannot reactivate it until the exclusion period is over. Alternatively, you can also request to have your account frozen for 7 days so that you can cool off.

We also advise that you remember to contact other gambling companies you have registered with to ask for self-exclusion so that your plan can work effectively. In addition, you can consider installing the software we have recommended on the Filtering Systems section on this page to block access to online gambling systems."

I would recommend sending an email to support@riobet.com including all the relevant information to the email address above. In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked as "Self-exclusion" you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. 

Thank you in advance for your reply.

Best regards,

Petronela

Dear Sebastian,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.