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Good morning I made two withdrawals equal to 2500 euros, the casino informs the writer that it cannot make the payment that a few days earlier had made on the post pay evolution iban suddenly the writer without any notice cannot access the site due to closure of your gaming account. After having made the withdrawals again on the Ecopayz account where the funds equal to 2,500.00 euros are not transferred and the applicant is unable to verify the processing of the two withdrawals. The casino does not check emails for withdrawal news

Buongiorno ho effettuato due prelievi pari a 2500 euro, il casinò comunica alla scrivente di non poter effettuare il pagamento che qualche giorno prima aveva effettuato sull'iban della post pay evolution all'improvviso la scrivente senza nessun preavviso non riesce ad accedere al sito per chiusura del proprio conto giochi. Dopo aver nuovamente effettuato i prelievi sul conto Ecopayz dove i fondii pari a 2.500,00 euro non risultano trasferiti e la ricorrente è impossibilitata alla verifica dell'elaborazione dei due prelievi. Il casinò non riscontra le email per avere notizie dei prelievi

Dear Gigliola,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. I hope I understood the issue correctly and you’re experiencing difficulties withdrawing your winnings to your preferred payment method.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have been offered an alternative to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Gigliola,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.