Rajabets Casino - Pelaajan tilin sulkemispyyntöä ei oteta huomioon.

To the respected manager sir I have asked multiple times via a email to have my account closed permanently.

Sir they don't reply to my emails and I have been depositing which ends losing every time.

Sir I had registered on this casino for the past 5+ years .

And until today I haven't withdrew once.

There sight is ligit scam Sir please help me exit for the betterment.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Bolbam,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila

Sir each and every time I lose sir since the day of registration I have not withdrew anything once from this casino.

Sir I am not complaining because I always lose but sir this sight is something that is made to proof non believers.

Sir If I bet small I get mostly 10x or 20x hits.and if I bet little big then there is not a single line hit.

Sir you asked me to send you a response by a casino for my request to close my account permanently.sir but the thing is it there is one sided massages that is me begging them to do that.

Sir I will forward you what ever I have Mailed them with this issue.

Sir I pray to you please make them comply with my choice to not be a part of this casino. I have donated enough and now I wish to exit sir.

Hello Bolbam,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Sure sir, I will do whatever you say and be patiently wating for Attila's return.

At the meantime I think I will also send some more request to the casino and see if they reply and may relate to my problem or consider helping me which would be great if that happens.

I thank you for helping me sir

Dear Player,

Thank you for providing the requested information.

After reviewing your complaint and the email you sent to the casino, I regret to inform you that we are unable to assist you further.

While you clearly requested that your account be closed, you did not mention gambling addiction or any gambling-related problems. Therefore, your request cannot be considered a valid self-exclusion request under our Fair Gambling Codex.

Although I understand your frustration, we are not in a position to require casinos to close players' accounts unless they explicitly express gambling problems.

For these reasons, we will now reject your complaint. Thank you for your understanding, and I am sorry we could not be of more assistance in this case.

Best regards,

Attila