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Tonight the game mighty drums took $140 from my account with one spin I went from $200 to $50 and one spin and then it would not let me contact the casino to ask him how they were able to do this I would like some resolution because I won it and it was taken for me unfairly with no explanation I really would like my winnings back I'll try to get a hold of the casino through emails nobody's returned my emails and I really think they should repay me my money.

Dear mickeysmail6656,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to petronela.k@casino.guru? Are you aware of purchasing any bonus features while playing?

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear mickeysmail6656,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.