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Complaint Regarding Payout Issue at Raging Bull Casino

I am submitting this formal complaint regarding an unresolved withdrawal issue with Raging Bull Casino. Despite following all requested procedures and providing the necessary documentation, I am now being asked to open a new bank account just to receive my payout, which I believe is unreasonable.

Timeline of Events:

Sept 5: I deposited $40 using my Chase debit card.

Sept 6: I submitted a withdrawal request for $2,500, choosing wire transfer as the method. I initially provided my credit union account along with:

Three months of bank statements,

Three car insurance statements,

Valid photo ID, and

Photos of both debit and credit cards (already previously submitted and approved).

Sept 7: Upon reviewing your terms, I realized credit unions are not accepted. I immediately submitted my Chase Bank account information along with three months of statements via email to [email protected]. I also confirmed receipt with a live chat agent.

Sept 9: My withdrawal request was denied.

I called Chase and verified with a representative that my account is eligible for international wire transfers. I also received the complete wire transfer information and re-submitted my Chase account details the same day.

Sept 19: I again contacted Chase to confirm whether any wire transfer had been attempted. The representative confirmed no incoming or rejected transactions were found.

I reached out to a live agent (Rick) via chat on Raging Bull's site. He informed me that my Chase account (ending in 9525) is not accepted and asked me to provide an "alternative wire information" using a bank that meets your internal requirements.

Current Situation:

Rick advised that my account is not accepted and reiterated that you do not allow wire transfers to accounts with:

Joint holders,

Chime, Venmo, PayPal, Cash App,

Military or federal banks,

Credit unions,

Virtual banks.

I again explained that my account is with Chase, a major U.S. financial institution, and confirmed that it can receive international wires. Rick did not offer any additional solutions other than opening a new bank account, and further stated that:

The new account must show 15–20 transactions on the first statement,

A minimum balance of $30 is required,

I must submit that statement and wait 7–10 business days for approval,

Then wait another 7–10 business days for the payout to process.

My Concerns:

I do not have another bank account other than my Chase and credit union accounts.

I do not feel comfortable opening a new account just to receive this one-time payment.

The requirement to show 15–20 transactions on a brand-new account seems unreasonable.

I have complied in good faith, responded promptly, and provided all requested documentation.

This delay now stretches over two weeks, and I still have no clear path forward.

Request for Resolution:

I am respectfully requesting that Raging Bull Casino honors the withdrawal request using my verified Chase Bank account, which is fully capable of receiving international wire transfers. If not, I am asking for a clear and reasonable alternative that does not involve opening a new account.

I have exhausted all available options and would greatly appreciate your assistance in resolving this matter promptly. You can reach me directly at (562) 372-1130 if further clarification is needed. Unable to attach chat conversations.

Thank you for your time and attention to this matter.

Sincerely,

Christine W***

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Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Raging Bull Slots Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• What specific reasons were given for rejecting your Chase Bank account details?
• Is a wire/bank transfer the only option for withdrawals? Or is it possible to use any alternatives, such as crypto?
• Did you pass the KYC verification?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

They couldn't give me any kind of explanation to why my Chase account was denied. They told "the only information that they received is that this account was denied, did not specify if it was because it was a Chase account or otherwise, only denied".

I asked for any other options other then wire transfers. I asked for crypto, check, any other options and I was told "the only withdraw method we offer for card deposits is via bank wire, we don't have a different method to offer".

Yes I passed the KYC verification.

The bonus code I used had no limits and no rules. I used my debit card to make the deposit of $40.00.

I asked to have my case escalated so I could speak to someone in there accounting and I was told that there accounting is not set up to use the chat and they are not customer facing.

I really appreciate you taking the time to help me.

Christine W***

Thank you for your response! Could you please specify what type of bonus it was? A no-deposit one (free spins, free cash) or a deposit one? Have you finished the wagering requirement?

Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

I emailed you with all the attachments.

Christine W***

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello ChrisW,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Raging Bull Slots Casino to join the conversation.

Dear Raging Bull Slots Casino,

Can you please provide clarification as to why the player's winnings could not be disbursed to their Chase Bank account? Additionally, why was the player not given the option to receive their winnings through a cryptocurrency transfer or another convenient method instead of having to invest unnecessary time in opening a different bank account?

If there are any factors influencing the situation that cannot be shared publicly, please share them with me directly via Teams or email at [email protected].

Greetings all,

I had the opportunity to review the situation and it appears that all that is necessary at this point is to provide a valid method of withdrawal to proceed. I also double (and triple) checked and the withdrawal request itself appears to be valid.

At this point I think it is important to clarify, we as an organization do not set the criteria for available transfer methods. For the protection of our players all funds coming and going to and from the casino go through a 3rd party payment provider creating a degree of separation between the player and the casino. These 3rd parties dictate the terms by which we are capable of transferring funds, including (but unfortunately not limited to) the types of financial institutions and physical accounts within these financial institutions which are eligible for transfer.

The reason for denial of your Chase account is not provided in the notes within your account ChrisW, this is why it is perhaps difficult for our customer service department to give you a suitable answer as to the reasons this particular account is deemed ineligible by our 3rd party payment providers. It could be a number of things, for example it could be a joint (shared) account between you and a partner or spouse. This is not allowed for the reason that though the player may be comfortable with (and aware of) the incoming transaction and its origins often the partner is not. This can lead to a number of negative side effects. It could be an "internet banking" account rather than a physical checking account, these accounts are managed differently than traditional bank accounts and are often held and managed by an additional 3rd party other than the bank itself, our 3rd party payment providers will not transfer to them for this reason. The account could be in arrears (negative balance) and under bank scrutiny. The account could have no account history (or recent account history) and a (or series of) deposit(s) could cause the deposits (wire transfers) unnecessary attention. The list goes on, and is entirely determined by the 3rd party payment provider, we must comply with their exact specifics in order to submit a withdrawal for payment.

I have had a colleague reach out to you ChrisW, please check your registered email (and spam folder) for an email from "Alex". Alex is my go to person when we have such issues as noted here, he is highly adept at guiding players through the process of setting up the necessary banking information for withdrawal. Please just reply to the email then follow his instructions, until we have a valid method of withdrawal on file for you I cannot move forward with assisting in approval and disbursal of the requested withdrawal.

Once this is complete I will do my best to assure that review for approval and payment by the casino proceeds to our 3rd party without further hassle or delay.

Best wishes,

Nick and Raging Bull

Thank you for your response and for personally following up on my withdrawal request. I understand that Raging Bull Slots, like all online casinos, must adhere to its terms and guidelines — including the requirement to use specific banking institutions for wire transfers. I am also fully aware that your third-party payment provider has rejected my current bank account. However, the issue here is not my willingness to comply, but rather the complete lack of clarity and unhelpful communication I've received when trying to resolve this matter.

I have contacted your support team multiple times, both via chat and email, only to receive the same scripted response with no real explanation as to why my bank account was rejected, nor any helpful guidance on what specific alternatives are acceptable. Despite asking direct and reasonable questions — such as whether hard checks are still an option, or if a letter from my bank confirming wire acceptance would help, I have not received a single clear answer.

Your terms specifically state that certain types of banks are not allowed, including virtual banks, credit unions, and military banks. However, my bank (Chase) does not fall under any of these categories. If there is a specific reason why Chase is being rejected by your payment provider, I believe I deserve a clear explanation. Telling me to "provide alternative wire details" without naming which banks do work with your system is not helpful.

Your website lists multiple withdrawal options, including check transfers, yet I’m now being told this option isn’t available — again, with no explanation. I've also asked to speak with someone in your finance department and was told they are not customer-facing. That leaves me, as a customer, stuck in a loop of unhelpful, generic replies with no path to resolution.

Furthermore, requiring me to open a completely new bank account with an unknown institution — just to possibly receive a payment — is unreasonable and creates a burden on me, the player. Banks have their own procedures and restrictions that they need to follow. Making it much more difficult and unclear to which banks do work with your payout provider, and without knowing that, I’m being asked to blindly find a solution.

As a player, I am expected to act in good faith — including not reversing transactions or misusing promotions. I hold myself to that standard. I now ask that Raging Bull Slots do the same and provide clear, actionable steps that will allow me to receive the funds I rightfully withdrew.

To move forward, I respectfully request the following:

1. A list of banks that your payment processor has successfully worked with in the past.

2. A confirmation on whether paper check withdrawals are currently supported or not.

3. Any alternative withdrawal methods available besides wire transfer, such as prepaid debit cards or cryptocurrency (if applicable).

4. A reason why my Chase account was rejected — even though it does not fall under any of the restricted categories listed in your terms.

Once I have this information, I will be happy to work with you to provide alternate details that meet the requirements.

I appreciate your time and look forward to a practical resolution to this matter.

Sincerely,

Christine Webb

Greetings Christine,

I can answer the top three here.

1. Such a thing doesn't exist I'm afraid, it isn't static. The (legal and financial) topography is constantly changing. To answer directly, we are unable to release a static list of "approved" banks/accounts. It just changes too often and would lead to future issues when that list (inevitably and invariably) gets posted online somewhere then (inevitably and invariably) becomes obsolete.

2. Physical check is no longer on offer generally speaking, our 3rd party payment providers have discontinued it for "new" players. If you have already been receiving check payment successfully they will continue to provide the service but aren't allowing us to offer it as a payout method for folks who haven't previously used it.

3. The types of payout methods are determined by our 3rd party payment providers, as well as the terms surrounding them as previously discussed. Crypto has made life much simpler for many of us and generally speaking it is far preferable to traditional banking methods in myriad ways, unfortunately our 3rd parties only allow crypto withdrawal as an option for crypto depositors on wins stemming from crypto deposits. This is due to limited crypto reserves at any given time. If more is paid out than is coming in (as crypto deposits) it becomes necessary to purchase the difference for payout which they are only willing to do under certain terms (i.e. only for crypto depositors). The bottom line is yes, please, crypto amazing. We even have an automated system called Coindraw which often results in payout within hours (sometimes minutes!) of request. But Crypto is only available as a withdrawal option to crypto depositors on wins stemming from crypto deposits.

Having said all this, due to the situation I have gotten approval for a one time exception to withdraw via Bitcoin on the condition that this is a one time deal and exclusive to this case. I would like to also encourage you, Christine (and everyone frankly) to deposit via crypto moving forward to facilitate expedited withdrawal.

Please send your Bitcoin address to our documents department and send me the ticket number here if you would. Once we have the method of withdrawal on file we can move forward with the fun part, getting that cash in your pocket where it belongs!

Best wishes,

Nick and Raging Bull

Edit: Please note that this is a special situation and being dealt with at an upper-managerial level. There is nothing within the account to indicate the exception above, customer service will not be aware of the exception or able to assist.

Dear Nick / Raging Bull Team,

Thank you for your cooperation in finding what I believe is a fair consensus to resolve this matter.

Dear ChrisW,

I trust you appreciate this resolution. As Nick mentioned, please remember that this was a unique exception. I also suggest using the crypto payment methods for future transactions, as they offer significantly fewer restrictions for both deposits and withdrawals, and, of course, in general, they are much faster. Please inform me once you have received your winnings.

Hello Nick the case number ID is 155219482. I will send a reply for public view once the deposit is complete.

Greetings all,

Thanks for that Christine, I have submitted the Bitcoin address for express review. Once the account is noted as approved for special exception Bitcoin withdrawal I will be able to pass it to the approvals department to review the requested withdrawal for validity. If the requested withdrawal is approved I can then send it to the finance department for payout.

Your patience is much appreciated.

Best wishes,

Nick and Raging Bull

Hi Nick,

I am reaching out regarding the rejection of my withdrawal. The reason given — that the game I played was not allowed under the bonus — is incorrect.

The bonus had no limits, no rules, and no catch, and it provides a detailed list of excluded games, which does not include the game I played. The system also did not block my play or issue any warnings.

Since you personally triple-checked and confirmed 

this is a valid withdrawal, I trust it can be resolved quickly. I would appreciate a clear explanation for why the manager rejected it and that my payout be processed without further delay.

Thank You,

Christine Webb

Greetings Christine,

I mentioned earlier that customer service would not be able to assist you in this case and it was being handled at an upper managerial level. I see that you have repeatedly visited customer service expecting them to have information that you were informed they are not privy to. Those guys work hard and they are really trying to do the best they can, your anger and frustration are well documented at this point.

It is also worth stating here that there is no such thing as a bonus coupon without rules, period. Full stop. We do our best to inform you of those rules where and when we can as the casino system we work with, amazing, safe, and deadly accurate as it is does not allow us to block any games, allowed or otherwise, once a coupon has completed its playthrough requirement. We need to inform the player, through the terms and conditions of the casino and the pop-up window you agree to on coupon redemption what rules you are playing under ahead of time because once the playthrough turns over the funds MUST be turned into "cash" in the system in order to facilitate withdrawal.

The general terms for the casino state that "Only match bonuses associated with the release of Network Progressive Jackpot games can be used on these games". As you played (and won the funds requested for withdrawal) on progressive jackpot slots, using a deposit coupon not specifically for these games you indeed violated the terms and conditions of the bonus coupon and the casino itself.

I did review the requested withdrawal, but I did not review your game log play by play, blow by blow, that is the job of the approvals department. On review, they noticed that a reasonable percentage of your play was on non-allowed games (progressive jackpot slots, only allowed with coupons specifically for these games). The approvals department did their job and denied the withdrawal.

But that isn't the end of the story. Due to the approvals department having already reviewed the withdrawal request previously and denying it for your lack of withdrawal method I found you a loophole. Bear in mind that is the only reason you are getting paid here, it is critical that every player familiarize themselves with the basic rules of the casino and the bonuses they are playing with.

You definitely know how to contact customer service, if there is ever any question as to whether what you want to play is valid or not (or literally anything aside from actions taken by agents working directly with upper management who have previously informed you that customer service will not be able to assist you) they are there for you 24 hours a day and can answer these questions for you.

Regardless of the size of the win (we payout millions daily) in nearly a decade of association with this casino I can honestly say I have never once seen anyone who understood and followed the rules and didn't get paid.

Having said all this, we have a loophole. The requested withdrawal should have been denied on the first round of approval for the above mentioned reasons. For this reason, and this reason alone I have arranged to have the denial for withdrawal overturned.

I believe it was unfair to have made you think the funds were coming if you could comply with the necessaries for withdrawal. In the end I even bent the rules for that and got you a simplified withdrawal method.

I'd love to say "all's well that ends well" in this case but hopefully it is a learning session for all of us, it certainly was for me. And I know that our approvals department will be far more diligent in such cases in the future.

Please be (kind and) patient through the ongoing process.

Best wishes,

Nick and Raging Bull

Dear ChrisW,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear ChrisW,

Can you kindly confirm whether you have received the funds?

Dear ChrisW,

While it appears that the issue has been clarified and resolved, and you have withdrawn the funds as indicated by the casino team (otherwise, you would still be inquiring about it), we have not received confirmation from you regarding whether this case can be considered resolved or if you need additional assistance. Due to your lack of response, we regrettably must move forward with closing this complaint as rejected.

We appreciate the cooperation of Nick / Raging Bull Team during this process.

If you experience any further issues with this or any other casino in the future, please do not hesitate to reach out to us—we will try our best to assist you.

Best regards,

Michal

Casino Guru